TIA HUDSON
Shreveport,USA
Summary
Results-driven Team Lead with over 7 years in healthcare operations and warehouse logistics. Directed patient appointment flow and managed gate operations to optimize throughput and accuracy. Developed staff training on customer service and compliance, resolving escalations and reconciling discrepancies to enhance team performance and operational reliability.
Overview
9
9
years of post-secondary education
8
8
years of professional experience
Work History
Construction Inspector ll
Louisiana Department Of Transportation And Development
Mansfield, LA
08.2025 - Current
- Inspected construction projects for compliance with state regulations, ensuring adherence to safety and quality standards.
- Reviewed project plans and specifications to ensure design accuracy.
- Collaborated with contractors to address construction issues and provide guidance.
- Performed weekly assessments to confirm understanding of regulations and maintain compliance with applicable rules and procedures.
- Monitored changes to rules and policies to ensure ongoing compliance awareness and adherence to organizational standards.
Team Lead
Oak Street Health / CVS Health
Shreveport, USA
01.2022 - 08.2025
- Supervise daily team operations and ensure productivity and performance goals are met.
- Guided employees through escalations, addressing customer concerns and resolving issues effectively.
- Train new employees on systems, procedures, and customer service standards.
- Performed quality reviews and delivered constructive feedback to enhance team member performance.
- Handled complex patient escalations, de-escalating concerns and arranging follow-up care with clinical staff.
- Coached three associates on customer service scripts and complaint handling to improve patient satisfaction.
- Directed daily patient appointment flow using EHR scheduling, reducing no-show confusion and delays.
- Managed complex patient escalations, de-escalating concerns and coordinating follow-up care with clinical staff.
Warehouse Gate Attendant
Capstone Logistics
Baton Rouge, USA
01.2019 - 01.2022
- Monitored incoming and outgoing warehouse traffic at facility entrance.
- Checked driver identification and verified delivery paperwork.
- Maintained security and safety procedures throughout the facility.
- Inspected incoming shipments at gate using handheld barcode scanner and flagged damaged pallets for hold.
- Delivered customer service to employees, vendors, and guests, enhancing overall satisfaction and communication.
- Inspected incoming shipments at gate with handheld barcode scanner, identifying and flagging damaged pallets for hold to maintain quality control.
- Performed data entry and maintained accurate daily records.
- Logged gate transactions in WMS and reconciled daily exceptions with operations manager for audits.
- Coordinated with yard drivers via radio to stage trailers, ensuring timely dock assignments and efficient unloading.
Education
Bachelor of Science - Mass Communications
Southern University and A&M College
08.2017 - 12.2023
High School Diploma -
Mansfield High School
08.2014 - 05.2017
Skills
Construction Safety Standards, Regulatory Compliance, Construction Documentation, Material Inspection, Project Cost Management, Risk Assessment, Inspector, Documentation & Record-keeping, Microsoft Office Suite, Team Leadership, Conflict resolution, Time Management, Critical thinking, Problem Solving, Adaptability, and Contract Management
Skills
- Construction Safety Standards, Regulatory Compliance, Construction Documentation, Material Inspection, Project Cost Management, Risk Assessment, Inspector, Documentation & Record-keeping, Microsoft Office Suite, Team Leadership, Conflict resolution, Time Management, Critical thinking, Problem Solving, Adaptability, and Contract Management
Timeline
Construction Inspector ll
Louisiana Department Of Transportation And Development
08.2025 - Current
Team Lead
Oak Street Health / CVS Health
01.2022 - 08.2025
Warehouse Gate Attendant
Capstone Logistics
01.2019 - 01.2022
Bachelor of Science - Mass Communications
Southern University and A&M College
08.2017 - 12.2023
High School Diploma -
Mansfield High School
08.2014 - 05.2017