Tia Jenkins
Jacksonville
Summary
Dynamic Customer Accounting Specialist with a proven track record at Merrill Lynch, excelling in reporting analysis and accounts receivable. Adept at resolving escalated issues and coaching team members, I leverage strong analytical skills to enhance financial accuracy and customer satisfaction. Committed to driving results through effective communication and strategic problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Accounting Specialist
Merrill Lynch
02.2024 - Current
- Input financial data and produced reports using [Software].
- Contacted customers to immediately find resolutions for escalated issues.
- Coached, trained, and delegated tasks to [Number] team members to meet specific department goals.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Member Service Representative
SoFi
12.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Resolved customer issues through thorough dispute investigation.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Fraud Operations Specialist
Citibank
06.2022 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
Associate of Arts - Nursing
Florida Career College
Jacksonville, FL03-2019
Skills
- Reporting analysis
- Statement preparation
- 10-key proficiency
- GL and journal entries
- Accounts receivable
Timeline
Customer Accounting Specialist
Merrill Lynch
02.2024 - Current
Member Service Representative
SoFi
12.2022 - 01.2024
Fraud Operations Specialist
Citibank
06.2022 - 12.2022
Associate of Arts - Nursing
Florida Career College
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