TIA JOHNSON
Waldorf,MD
Summary
Highly-motivated Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 9+ years in field with desire to take on new challenges. Strong worth ethic, organized, proactive, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
TIAA
Washington, DC
03.2023 - Current
- Serves as primary administrative contact for upper management, working across all lines of business and with external agencies by answering telephone, taking messages and answering routine questions.
- Provides support for daily upper management operations including meeting arrangements, travel and expenses.
- Coordinates overall office functioning through inventory checks, space scheduling, event planning, event execution, paperwork processing.
- Maintains master copies of organizational policies, procedure manuals keeping them up-to-date.
- Liaison between upper management, internal departments, ensuring effective communication and cohesion.
- Maintains upper management calendars, contact lists, provides ad-hoc support as needed.
- Coordinates, communicate meetings for high-net-worth clients in multiple locations across multiple time zones
- Answering phones, route calls; provide general information to clients; refer questions, issues to appropriate staff or department for further information, problem resolution.
- Maintain calendar for executives
- Create internal/external correspondence using Microsoft Office products (Excel, PowerPoint, Word, etc.) as well as create correspondence and/or log activities in client management system (Siebel/Unified Desktop)
- Compile client data and research
- Make routine travel arrangements and complete expense reports
- Order and maintain office supplies and marketing materials
- Schedule and set-up internal meetings/conference calls/catering as required
- Liaison for office facilities and maintenance issues
- Liaison for vendors and ensure payment of office-related invoices
- Ad-hoc reporting/projects
- Assist teammates; cover other duties during vacations
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Administrative Assistant
TIAA | Washington
02.2018 - 03.2023
- Works with Wealth Management Advisors, Financial Consultants
- Maintains advisory team calendars, contact lists, provides support as needed
- Coordinates overall office functioning through inventory checks, space scheduling, event planning, event execution, paperwork, check processing
- Supports employees with various tasks related to onboarding, appointment setting and travel arrangements
- Liaison between clients and advisory team members, internal business partners and departments, ensuring effective communication and cohesion
- Primary administrative contact, working across all lines of business, with external agencies by answering telephone, taking messages, answering routine questions
- Provides meeting assistance through scheduling, presentation preparation, diligent note taking
- Manages physical and digital files, monitors spreadsheets, updates reports to coordinate project materials
- Monitors office equipment
- Schedules repairs.
Administrative Assistant
Liberty Mutual Insurance Company
10.2016 - 02.2018
- Greets, directs visitors, as appropriate, concerning activities or operations of department/ division
- Arranges meetings, conferences, schedules appointments, performs other duties related to maintaining one or more individual calendars
- Assists with new hire setup, onboarding, training coordination
- Receives, responds to correspondence (some of which may be confidential) proofreads, revises, edits other materials for accuracy, thoroughness
- Prepares, organizes, maintains, retrieves documents, to include scanning as well as online archiving
- Sorts, screens, distributes incoming, outgoing mail
- Tracks submits employee timesheets to prepare for payroll processing
- Prepares photocopies , operates variety of office equipment
- Orders, maintain supplies
- Maintains, updates staffing lists, organizational charts, employee contact information, department newsletter, etc
- Manages small scale event planning
- Processes related expenses
- Creates, process expense reports using Concur
- Coordinating travel arrangements using Concur for staff , senior managers.
Administrative Assistant
Freestone Environmental Services
, MD
04.2014 - 10.2016
- Process Time and Attendance (T&A) Reports utilizing WebTA system
- Coordinating calendars, materials for meetings
- Provide phone coverage as well as visitor reception
- Responsible for mail, fax distribution, processing of shipment requests
- Order office supplies, maintain front office environment
- Assist with human resource needs, controlled correspondence
- Assist with request for Freedom of Information Act (FOIA)
- Assist with posting of Federal Register notices
- Coordinate development of conference packages for management approval
- Process travel arrangements utilizing Integrated Travel Manager (ITM) system for staff, senior managers
- Provide specialized support for specific projects, events, activities on a needed basis.
Education
Bachelor of Arts - Human Resource Management, Real Estate Studies
Skills
- Multi-line phone systems
- Travel Coordination
- Scheduling and calendar management
- Advanced MS Office Suite knowledge
- Multitasking and Time Management
- Verbal and Written Communication
- Strong Organizational Skills
- Meticulous Attention to Detail
- Confidentiality and Data Protection
- Report Preparation
- Research and Analytical Skills
- Spreadsheet Development and Tracking
Timeline
Senior Administrative Assistant - TIAA
03.2023 - Current
Administrative Assistant - TIAA | Washington
02.2018 - 03.2023
Administrative Assistant - Liberty Mutual Insurance Company
10.2016 - 02.2018
Administrative Assistant - Freestone Environmental Services
04.2014 - 10.2016
University of Arizona Global Campus - Bachelor of Arts, Human Resource Management, Real Estate Studies
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