Summary
Overview
Work History
Education
Skills
Certification
Timeline
COMMUNICATION
Generic

Tia Jones

Smith Station

Summary

To find a role that offers a balanced work and home environment where I can contribute meaningfully, stay organized, and make things run smoothly. I enjoy staying productive, solving everyday problems, and supporting a team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Comfort Care Manager

Sensigreen Heating, Cooling, and Insulation
03.2023 - 07.2025
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Customer Care and Nail Technician

Chromatics Salon
01.2017 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.

Bar Manager

Kramers Sports Bar and Grill
03.2015 - 01.2018
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.

Education

High School Diploma -

Columbus Tech
01.2022

High School - undefined

Jordan High School
01.2009

Skills

  • Outstanding Customer Service
  • Communication
  • Problem-solving
  • Handling complaints professionally
  • Creating action plans for recurring problems
  • Efficient in word and Excell

Certification

CSR Certificate


Timeline

Comfort Care Manager

Sensigreen Heating, Cooling, and Insulation
03.2023 - 07.2025

Customer Care and Nail Technician

Chromatics Salon
01.2017 - 06.2023

Bar Manager

Kramers Sports Bar and Grill
03.2015 - 01.2018

High School - undefined

Jordan High School

High School Diploma -

Columbus Tech

COMMUNICATION

I consistently maintained open, respectful, and clear communication with my team, understanding that strong communication is the foundation of effective teamwork and customer satisfaction. By encouraging transparency and active listening, I helped create a work environment where everyone felt heard, informed, and aligned.

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