Tia Kelly
Asheville,North Carolina
Summary
Dynamic Financial Adviser with a proven track record at Laurel OB/GYN, adept at developing tailored financial plans and enhancing patient satisfaction. Known for exceptional communication and analytical skills, I foster strong relationships while efficiently managing diverse financial needs, ensuring clients are well-prepared for their new journey into parenthood.
Overview
7
7
years of professional experience
Work History
Financial Adviser
Laurel OB/GYN
Asheville, USA
08.2023 - Current
- Developed customized payment plans to accommodate diverse financial situations and ease patient burden.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual patient requirements for risk management purposes.
- Educated clients on various financial matters and provided professional recommendations regarding their new walk of life in becoming parents.
- Developed comprehensive financial plans for parents to achieve short-term and long-term goals in order to prepare for a child/children.
- Built strong relationships with patients, fostering trust and loyalty in managing their financial portfolios.
- Enhanced patient financial satisfaction by providing clear explanations of billing policies and procedures.
Infusion Coordinator
Asheville Arthritis and Osteoporosis Center
Asheville, USA
03.2022 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Key Holder
Bath and Body Works, Limited Brands
Asheville, USA
11.2020 - 03.2022
- Analyzed company growth and optimized operational strategies using weekly financial data.
- Counted registers, made deposits, and stored & filed all daily paperwork as I opened and closed the store 4 -5 times per week.
- Responsible for training and mentoring new employees.
- Maintained marketing accuracy by accurately counting and reconciling and discrepancies.
- Assisted in co-managing up to 60 employees during our seasonal peak times.
- Began service consultations by asking open - ended questions to learn about customers’ personal preferences and needs.
Bridal Stylist
David's Bridal
Asheville, USA
07.2019 - 08.2021
- Consulting with customers and determining bridal gown preferences and expectations.
- Informing customers about bridal gown styles, colors, and cuts to select from.
- Taking accurate measurements to select suitable gowns for fitting.
- Recommended bridal gown styles and cuts that compliment body shapes.
- Advising on bridal gown fabrics, along with their advantages and disadvantages.
- Accessorizing bridal gowns with decorative jewelry, veils, gloves and headpieces.
Server
Cracker Barrel Country Store
Asheville, USA
11.2018 - 07.2019
- Take food and drink orders from customers accurately and with positive attitude.
- Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Itemize checks, total meal costs and sales taxes.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
North Henderson High School
Hendersonville, NC08.2018
Skills
- Communicative
- Customer service focus
- Energetic nature
- Multi-tasking
- Analytical thinking
- Administrative support
- Computer Literate
- Detail-oriented
- High efficiency
- Organization
Timeline
Financial Adviser
Laurel OB/GYN
08.2023 - Current
Infusion Coordinator
Asheville Arthritis and Osteoporosis Center
03.2022 - 08.2023
Key Holder
Bath and Body Works, Limited Brands
11.2020 - 03.2022
Bridal Stylist
David's Bridal
07.2019 - 08.2021
Server
Cracker Barrel Country Store
11.2018 - 07.2019
High School Diploma -
North Henderson High School