Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Ketcham

Masury,Ohio

Summary

. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

8
8
years of professional experience

Work History

Independent Super Star Scentsy Consultant

Self
09.2016 - Current
  • Write and record orders for merchandise or enter orders into computers
  • Explain products or services and prices and demonstrate use of products
  • Deliver merchandise and collect payment
  • Contact customers to persuade them to purchase merchandise or services
  • Answer questions about product features and benefits
  • Circulate among potential customers or travel by foot, truck, automobile to deliver or sell merchandise
  • Develop prospect lists
  • Distribute product samples or literature that details products or services
  • Order or purchase supplies
  • Set up and display sample merchandise at parties or stands
  • Resolve customer complaints regarding sales and service
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Supervise others and provide on-the-job training
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Compute and record totals of transactions
  • Compile and maintain non-monetary reports and records
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
  • Explain products or services and prices, and answer questions from customers
  • Explain products or services and prices, and answer questions from customers
  • Record names, addresses, purchases, and reactions of prospects contacted
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
  • Maintain records of contacts, accounts, and orders
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
  • Conduct client or market surveys in order to obtain information about potential customers.

Mercer County Community FCU

Sharon
07.2022 - 01.2023
  • Successfully performed a full range of teller duties, averaging 140 customer transactions per shift
  • Provided prompt and courteous services to all customers
  • Utilized banking knowledge to recognize customer needs and suggested appropriate banking services
  • Processing deposits and loan payments
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Cashing checks and issuing withdrawals
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Develop marketing strategies to compete with other individuals or companies who sell insurance
  • Opening and closing accounts, including online accounts
  • Training and maintaining fraud training.

Office Manager

Arsenio Hall Farmers Insurance Agency
03.2018 - 08.2022
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Calculate premiums and establish payment method
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Develop marketing strategies to compete with other individuals or companies who sell insurance
  • Contact underwriter and submit forms to obtain binder coverage
  • Confer with clients to obtain and provide information when claims are made on a policy
  • Monitor insurance claims to ensure they are settled equitably for both the client and the insurer
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
  • Plan and oversee incorporation of insurance program into bookkeeping system of company
  • Install bookkeeping systems and resolve system problems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Insurance Prelicensing (PA) -

ExanFX
01.2023

Class A CDL - undefined

TDDS Technical Scool
01.2005

Skills

  • Management Coaching
  • Client Requirements Assessment
  • Best Practices Implementation
  • Timeline Development
  • Staff Management
  • Business Planning
  • Employee Management
  • Operations Analysis
  • Go-to-Market Strategies
  • Performance Tracking
  • Assessments
  • Issue Resolution
  • Data Analytics
  • Strategic Planning
  • Executive Support
  • Client rapport
  • Project Leadership
  • Goal Setting
  • Client Relationships
  • Project Implementation
  • Safety Regulations
  • Attention to Detail
  • User Support
  • Problem-Solving
  • Project Management
  • MS Office
  • Team Leadership & Development
  • Customer Relationship Management
  • Client Engagement
  • Process Optimization
  • Requirements Gathering
  • Cost Analysis
  • Continuous Improvement

Timeline

Mercer County Community FCU

Sharon
07.2022 - 01.2023

Office Manager

Arsenio Hall Farmers Insurance Agency
03.2018 - 08.2022

Independent Super Star Scentsy Consultant

Self
09.2016 - Current

Insurance Prelicensing (PA) -

ExanFX

Class A CDL - undefined

TDDS Technical Scool

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Tia Ketcham