Tia Kirklin
Plain Dealing,LA
Summary
Dynamic professional with a proven track record at GPM Investments, excelling in operational efficiency and compliance monitoring. Skilled in auditing procedures and customer relations, I enhanced store performance through effective training and mentoring, driving significant improvements in customer satisfaction and inventory management. Committed to fostering a positive team environment and achieving business goals.
Overview
19
19
years of professional experience
Work History
Store Auditor
GPM Investments.com
09.2025 - Current
- Conducted thorough audits of inventory and financial records to ensure accuracy and compliance.
- Assisted in identifying discrepancies and implementing corrective actions for inventory management.
- Collaborated with store management to streamline auditing processes and enhance operational efficiency.
- Reviewed daily sales reports to verify data integrity and reconcile variances promptly.
- Supported training initiatives for new staff on audit procedures and compliance standards.
- Utilized software tools to analyze financial data and generate detailed audit reports.
- Increased overall store performance by providing feedback to management on areas for improvement.
Store Manager
GPM Investments
10.2019 - 09.2025
- Managed daily operations for four stores, to ensure efficient store functionality.
- Resolved customer complaints promptly to improve satisfaction levels.
- Conducted regular team meetings to align on goals and performance expectations.
- Analyzed sales trends to optimize product placement and pricing strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Trained and supervised staff to enhance customer service delivery.
- Implemented inventory management systems for accurate stock tracking.
- Developed promotional displays to increase product visibility and sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Head Custodian
Bossier Parish Schools
05.2020 - 04.2023
- Supervised daily custodial operations, ensuring cleanliness and safety standards were consistently met.
- Trained and mentored custodial staff on best practices and efficient cleaning techniques.
- Implemented new cleaning protocols, enhancing overall efficiency and effectiveness of services provided.
- Maintained inventory of cleaning supplies, optimizing usage to reduce costs and waste.
- Collaborated with school administration to develop maintenance schedules aligned with facility needs.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing concerns promptly.
- Developed staff training materials focused on safety procedures and equipment handling best practices.
- Reported vandalism or other damage to property to supervisor.
- Organized daily cleaning schedules for custodial team.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Completed routine floor stripping, sealing, and finishing.
- Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
Grounds Keeper
Pickering High School
06.2015 - 07.2019
- Maintained grounds by mowing, trimming, and landscaping to enhance aesthetic appeal.
- Operated power tools and equipment safely for efficient maintenance tasks.
- Inspected facilities regularly to identify areas needing repair or improvement.
- Collaborated with team members to ensure timely completion of maintenance projects.
- Implemented best practices in waste management and recycling initiatives on-site.
- Developed schedules for routine maintenance tasks to ensure consistent upkeep of grounds.
- Monitored inventory levels of supplies and equipment, coordinating reorders as necessary.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Cultivated a positive work environment through effective communication with team members and supervisors.
- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
- Managed comprehensive grounds maintenance schedules for optimal productivity and cost effictioncy.
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
- Maintained aesthetic consistency across multiple properties by following specific design guidelines.
- Ensured the health of plant life by applying appropriate treatments for pests and diseases.
- Played key role in preparing grounds for seasonal changes, ensuring timely transitions.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
- Improved property aesthetics, performed seasonal planting, and mulching.
- Reduced safety hazards by promptly removing debris and snow from walkways and communal areas.
- Enhanced nighttime visibility and safety by maintaining outdoor lighting fixtures.
- Ensured compliance with local environmental regulations by properly disposing of hazardous materials.
- Enhanced visual appeal of property by meticulously maintaining lawns, flower beds, and hedges.
- Assisted in development of new garden layout that became focal point for visitor enjoyment.
- Boosted community satisfaction with regular upkeep of recreational areas and playgrounds.
- Promoted safer environment, conducted regular inspections, and addressed potential risks.
- Maintained irrigation systems to ensure efficient water usage and healthy plant life.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
Zonal Sales Manager
Walmart
02.2007 - 01.2015
- Developed and executed regional sales strategies to drive market penetration and revenue growth.
- Led cross-functional teams to enhance product visibility and customer engagement initiatives.
- Analyzed sales data to identify trends, optimize pricing strategies, and improve forecasting accuracy.
- Mentored sales representatives, fostering a high-performance culture through training and support programs.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
- Optimized pricing strategies based on industry trends and client needs, balancing profitability with competitiveness.
- Organized regular meetings between regional managers to share best practices across zones.
- Mentored junior sales professionals, fostering a culture of continuous learning and professional development within the team.
- Increased sales revenue by implementing innovative strategies and utilizing market research.
- Monitored competitor activity to identify opportunities for market penetration and differentiation.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Identified potential areas of growth within existing markets by analyzing sales data patterns.
- Conducted comprehensive product training sessions for sales staff, enhancing their knowledge and skills.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Pickering High School
Leesville, LASkills
- Operational efficiency
- Compliance monitoring
- Auditing procedures
- Sales analysis
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Customer service management
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Team leadership
Timeline
Store Auditor
GPM Investments.com
09.2025 - Current
Head Custodian
Bossier Parish Schools
05.2020 - 04.2023
Store Manager
GPM Investments
10.2019 - 09.2025
Grounds Keeper
Pickering High School
06.2015 - 07.2019
Zonal Sales Manager
Walmart
02.2007 - 01.2015
High School Diploma -
Pickering High School