Summary
Overview
Work History
Education
Skills
volunteering
Timeline
AccountManager

Tia Klaus

Mansfield Center,CT

Summary

Resourceful and experienced worker offering expertise in customer service, office management, and dispatching. Detail-oriented team player with strong organizational and communication skills. Handles multiple projects simultaneously with a high degree of accuracy and an acute sense of prioritization.

Overview

21
21
years of professional experience

Work History

Teamster, Local 671

Town Of Willington
10.2005 - Current
  • Develops positive relationships with students, parents, and faculty to support continuous rapport and communication.
  • Demonstrates excellent customer service skills by creating a happy and healthy environment for children.
  • Completes pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transports passengers safely along prescribed routes according to tight schedules.
  • Demonstrates high levels of reliability through consistency with pickup and delivery times.
  • Learns and uses new and fluctuating terminology in union trade.
  • Understands building systems and how maintenance can affect duties.
  • Utilizes computer systems to understand and delegate tasks; uses computer systems to create schedules and run sheets.
  • Demonstrates ability to multi-task in a fast-paced environment.

Lead Driver

Town Of Willington
09.2022 - Current
  • Develops and maintains long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Schedules route sheets by prioritizing work orders.
  • Coordinates with drivers to organize timely pickup and delivery.
  • Counsels drivers on violations of company policy or service standards to improve performance.
  • Addresses driver communications and provided required data to drivers.
  • Dispatches information to and from other drivers and schools.

Dispatch Coordinator

Connecticut
09.2022 - Current
  • Responds to high volume of verbal and work order requests to provide logistics information, changes to scheduling, and / or pertinent needs.
  • Develops understanding of transportation management platforms to ease local transit systems.
  • Checks weight of vehicles and load parameters against DOT requirements.
  • Organizes paperwork and explained individual job parameters for involved personnel.

Hartford Distributors

Eastern And Central Connecticut
03.2003 - 03.2005
  • Drove team revenue totals by managing and directing employees.
  • Dispatched products by using office software to schedule needed routes.
  • Stayed ahead of industry changes and trends, identifying and pursuing new business opportunities.
  • Achieved agreed upon sales targets and outcomes by delegating prioritized tasks and maximizing company efficiency.

Pet Sitter

Referred Clients
01.2012 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.

Education

High School Diploma -

Edwin O. Smith
Mansfield, CT
06.1993

Skills

strong oral and written communication

excellent interpersonal skills

high level of reliability

office experience

commitment to teamwork

managerial experience

outstanding prioritization skills

exemplary independent working skills

superb multi-tasking skills

volunteering

Started and maintains the Willington Substance Abuse Support program (SAS). SAS is a preventative-based volunteer program, through the town of Willington, with the goal of educating parents, schools, and community members about the dangers of drug use. SAS donates their time and fiscal resources with the hopes of saving the lives of those affected by addiction.

Timeline

Lead Driver

Town Of Willington
09.2022 - Current

Dispatch Coordinator

Connecticut
09.2022 - Current

Pet Sitter

Referred Clients
01.2012 - Current

Teamster, Local 671

Town Of Willington
10.2005 - Current

Hartford Distributors

Eastern And Central Connecticut
03.2003 - 03.2005

High School Diploma -

Edwin O. Smith

Similar Profiles

CREATE PROFILE
Tia Klaus