TIA KUHL
Call Center Advisor 2
Montello,WI
Summary
Self-motivated and dependable while achieving high Performance in a call center environment. Multi talented customer service professional looking to take on increasing responsibilities. Staying up to date with changing laws and regulations for State and Federal changes . Adept in at maintaining calm in a challenging situation.
Overview
14
14
years of professional experience
Work History
Nelnet Inc. Advisor 2
Nelnet Inc
04.2022 - Current
- Trained in specialty skills for Consolidation , Public Service Loan Forgiveness , Total and Permanent Disability Discharge Program , Service and Repayment of Federal Student Loans.
- To assist borrowers in specialized areas in a call center environment
- Managed a high call volume of calls every hour.
Nelnet Inc - Mohela BPO
Nelnet Inc
01.2023 - 07.2023
- Provided skills loaned out to another servicer for Public Service Loan Forgiveness Applications also processed Standard repayment plans and Income driven repayment plans
- Helping where needed.
Nelnet Inc. Advisor 1
Nelnet Inc
06.2019 - 04.2022
- Handle fast paced call flow for Total and Permanent Disability
- Discharge for Student Loans
- Create accounts
- Explain how process works to discharge student loans
- Answer Questions
- Follow regulations set by US Department of Education
- Protect the privacy of each individual account
- Keep up to date on policies
- Be empathetic in every situation
- Maintain positive work environment.
Great Lakes Higher Education Corporation / Nelnet Inc Advisor 1
Great Lakes Higher Education Corporation / Nelnet Inc
03.2018 - 07.2019
- Help Borrowers with Federal Student Loans find the best solution for repaying their student loan
- Maintain professionalism with every call
- Reach goals set by myself and my supervisor
- Exceed in all goals set each month Department ranking for teamwork and professionalism Peer Advising Start of Supervisor training program.
Salon TNT LLC - Salon Owner/operator
Salon TNT LLC
10.2010 - 07.2017
- Ran daily operations of full service salon
- Managed the training of employees and the quality of service and professionalism
- Maintained daily, weekly, monthly goals for each employee
- Worked with employees to update licenses and State laws and Regulations
Education
Associate: Cosmetology, Cosmetology apprenticeship program - Cosmetology
Madison Area Technical College
Madison, WI1997
Skills
- Staff training and development
- Effective team player
- Strong communication skills
- Cheerful and Energetic work attitude
- Active listening skills
- Customer service expert
- Personal training and development
- Excellent multi tasker
- Strong organizational skills
- Detail and Resolution-oriented
- Time management
Timeline
Nelnet Inc - Mohela BPO
Nelnet Inc
01.2023 - 07.2023
Nelnet Inc. Advisor 2
Nelnet Inc
04.2022 - Current
Nelnet Inc. Advisor 1
Nelnet Inc
06.2019 - 04.2022
Great Lakes Higher Education Corporation / Nelnet Inc Advisor 1
Great Lakes Higher Education Corporation / Nelnet Inc
03.2018 - 07.2019
Salon TNT LLC - Salon Owner/operator
Salon TNT LLC
10.2010 - 07.2017
Associate: Cosmetology, Cosmetology apprenticeship program - Cosmetology
Madison Area Technical College
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