Tia Kuran
Great Falls,Mt
Summary
CAREER SUMMARY Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
First Call Resolution - Evidation
Great Falls, United States
05.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Peloton
Great Falls, United States
01.2020 - 05.2022
- Assist in Membership, billing, canceling Membership, exchange items, Apparel and place orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Walmart
Great Falls, MT
11.2016 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Skye/Capital One
Provo, Utah
08.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Convergys - Eye Med
Orem, UT
05.2017 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Convergys/Blue, North
Orem, UT
10.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Convergys - DirectTV
Orem, UT
03.2013 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Food Service Worker
McDonald
American Fork, UT
11.2012 - 03.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Arts - Drama
University of Montana
Missoula, MT05.2010
Bachelor of Science - Computer Science
University of Great Falls
Great Falls, MT05.2003
Skills
- Microsoft Office
- Customer Retention Strategies
- Understanding Customer Needs
- Call Documentation
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Information Inputting
- Electronic Information Systems
- Credit Card Payment Processing
- Customer Service and Assistance
- Call Transfers
- Answering Customer Questions
- Membership Inquiries and Renewals
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Crochet, Sewing, Plastic Canvas, plus more
I make blankets by crocheting and sewing. I make clothes from a patterns. I make doll house furniture.
Timeline
Customer Service Representative
First Call Resolution - Evidation
05.2022 - 08.2022
Customer Service Representative
Peloton
01.2020 - 05.2022
Customer Service Representative
Skye/Capital One
08.2017 - 10.2017
Customer Service Representative
Convergys - Eye Med
05.2017 - 07.2017
Customer Service Representative
Walmart
11.2016 - 01.2020
Customer Service Representative
Convergys/Blue, North
10.2016 - 05.2017
Customer Service Representative
Convergys - DirectTV
03.2013 - 10.2016
Food Service Worker
McDonald
11.2012 - 03.2013
Bachelor of Arts - Drama
University of Montana
Bachelor of Science - Computer Science
University of Great Falls
Similar Profiles
Diana RaymondDiana Raymond
Commercial Business Development Representative at EvidationCommercial Business Development Representative at Evidation
Sara ThompsonSara Thompson
Customer Service Representative at First Call ResolutionCustomer Service Representative at First Call Resolution
Wendy DavissonWendy Davisson
Customer Service Representative Agent at First Call ResolutionCustomer Service Representative Agent at First Call Resolution
Lisa CarrollLisa Carroll
Property Manager at TK Property Management - Self-employedProperty Manager at TK Property Management - Self-employed
Nichole SchlehrNichole Schlehr
Registered Nurse at Great Falls HospitalRegistered Nurse at Great Falls Hospital