Tia Lam
Westminster
Summary
Hardworking and dedicated customer service professional with a diversity in customer service environments. Proficient in learning menus, allergens, upselling food items and beverages. Monitoring and training staff to assist team performance. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive success.
Overview
13
13
years of professional experience
Work History
Manager
Marugame Udon
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Lead Server
Ini Ristorante
06.2022 - 06.2024
- Helped staff with selling and upselling techniques to boost per-ticket revenue.
- Stayed on top of menu changes and upcoming area events to maintain readiness for customer demands.
- Anticipated needs of routine tables, large groups and special events to satisfy guests.
- Sold desserts, alcoholic beverages, and other high-profit items with consistent success.
- Made targeted recommendations to guests based on stated needs and extensive understanding of current menu offerings.
- Supported management with continuous monitoring of server activities and offering feedback on strategies to improve supervision and front-of-house operations.
- Jumped in to handle sidework, deliver food and bus tables to backup servers.
Account Manager
PT Industries Inc
09.2021 - 05.2022
- Ensuring orders fulfilled in timely manner - Data entry - Contacting clients for updates with parts - Answering and receiving phone calls.
- Documented account changes and customer data with relevant software tools.
- Gathered information from customers to analyze, interpret and address needs.
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
Assistant Manager
Shik Do Rak
04.2016 - 05.2022
- Delegated tasks to encourage teamwork during shifts and comply with company standards.
- Coordinated workflow and maintained schedules to improve efficiency.
- Trained new staff members on job duties and company policies.
- Communicated with other shift leaders to share important information or concerns.
- Assisted in hiring process by interviewing potential candidates for open positions.
- Completed daily paperwork, including sales reports and employee performance evaluations.
Manager
Snobird Frozen Yogurt
05.2012 - 11.2019
- Company Overview: A small business (3-5 people).
- Cross-trained staff in secondary roles to expand operational diversity.
- Enforced safety procedures and monitored compliance.
- Organized training for new team members and routine retraining for established employees.
- Monitored employee work to assess performance and identify knowledge gaps.
- A small business (3-5 people).
Hostess - Cashier
El Torito
12.2016 - 08.2017
- Assisted servers in setting up tables with appropriate tableware and condiments.
- Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Greeted guests upon arrival and escorted them to their tables.
Barista
Tapioca Express
01.2016 - 04.2016
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Cleaned and sanitized work areas and utensils.
Barista
Lollicup
09.2013 - 09.2014
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Retained knowledge of menu items to assist customers with beverage selections.
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Operated cash register, processed customer payments, and provided accurate change.
Education
High school diploma -
Fountain Valley High School
06.2014
Skills
- POS Systems
- Attention to Detail
- Problem-Solving
- Team Leadership
- Menu Memorization
- Allergy awareness
- Adaptability and flexibility
- Customer service
Timeline
Manager
Marugame Udon
10.2024 - Current
Lead Server
Ini Ristorante
06.2022 - 06.2024
Account Manager
PT Industries Inc
09.2021 - 05.2022
Hostess - Cashier
El Torito
12.2016 - 08.2017
Assistant Manager
Shik Do Rak
04.2016 - 05.2022
Barista
Tapioca Express
01.2016 - 04.2016
Barista
Lollicup
09.2013 - 09.2014
Manager
Snobird Frozen Yogurt
05.2012 - 11.2019
High school diploma -
Fountain Valley High School
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