Tia Lumpkins
Cincinnati,OH
Summary
Dynamic and dedicated professional with extensive experience in customer service at Compass/Sedexo. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and maintaining accuracy, while demonstrating strong work ethic and empathy. Committed to fostering positive relationships and ensuring a clean, organized environment.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
10
10
years of professional experience
Work History
Cashier
Compass/Sedexo
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cook
Astoria Place of Silverton
08.2023 - 12.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
Home Health Aide
Future Healthcare
08.2020 - 08.2023
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Cashier
City Bird
10.2019 - 09.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Responded promptly to requests for assistance, spills and customer inquiries.
Laundry Attendant
Lakeridge Health
06.2015 - 10.2015
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
Education
High School Diploma -
Harmony Community School
Cincinnati12.2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Payment processing
- Product restocking
- Refunds and exchanges
- POS system operations
- Data entry
- Basic math
Timeline
Cashier
Compass/Sedexo
12.2023 - Current
Cook
Astoria Place of Silverton
08.2023 - 12.2023
Home Health Aide
Future Healthcare
08.2020 - 08.2023
Cashier
City Bird
10.2019 - 09.2021
Laundry Attendant
Lakeridge Health
06.2015 - 10.2015
High School Diploma -
Harmony Community School