Tia W. Madalion
Philadelphia,PA
Summary
Results-driven Workforce Advisor highly effective managing a caseload of 60 clients. Knowledge of the Department of Public Welfare regulations with various skills and abilities which contribute to my success in case management. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Earn Workforce Advisor
Impact Services
Philadelphia, PA
03.2022 - Current
- Serves as the main point of contact for over 60 customers and meets the regulatory requirements for eligibility, participation, case notes and follow up services, regarding employment, retention, and termination
- Facilitates monthly orientation groups with new customers and provide overview of work readiness and case management services
- Provides program specific services including support services, incentives, and Individual Employment Plan (IEP) development
- Connects assigned customers to the Center services continuously to assure positive outcomes
- Meet in-person with customers weekly to review activities and ensure that customers are participating in work readiness workshops, job search activities, and meeting time and attendance requirements
- Assists customers in becoming job ready by addressing their personal challenges, including needed supportive services such as childcare, transportation, work clothing and counseling
- Communicates effectively by responding to inquiries and requests by established deadlines
- Collaborates with center staff to trouble shoot and resolve problems
- Maintains the integrity of all customer information, including electronic, hard copy and filing systems
Eligibility Specialist Coordinator
Caring People Alliance
Philadelphia, PA
07.2019 - 01.2022
- Trained Eligibility Specialist on updates and policy changes
- Maintained a caseload with over 500 clients through determination and re-determination of eligibility
- Interpreted and explained rules and regulations governing eligibility, methods of payment, and legal rights of applicants
- Communicated with parents and childcare providers by phone, mail, electronically and in person to resolve problems
- Researched and resolved payment problems with childcare providers
- Maintained relationship with County Assistance Office liaison, childcare programs, and other community agencies
- Monitored, checked, and inputted child attendance and completed all invoicing processes
Senior Eligibility Specialist
Childcare Information Services Northwest, CCIS
Philadelphia, PA
07.2010 - 06.2019
- Processed over 50 initial applications weekly and determined eligibility for low-income families based on the Department of Public Welfare guidelines
- Communicated with applicants by written correspondence or telephone, requesting additional and supporting documentation to ensure proper file completion
- Provided clients with determination eligibility letters and explanation of decision
- Obtained and verified ongoing eligibility data through redetermination summaries, financial documents, and collateral contacts
- Conducted ongoing management of case files to ensure proper documentation supports continued eligibility
- Contacted daycare providers to verify attendance, payments, and transfer of children according to DPW regulations
- Answered telephone and visitor inquiries pertaining to application eligibility status
- Prepared and submitted testimonials for appeal hearings
- Made referral of clients to the Resource and Referral unit where necessary
- Maintained knowledge of rules and regulations, federal poverty income guidelines, and communication techniques
Education
Bachelor of Arts - Human Services
Chestnut Hill College
2022
Skills
- Group facilitation
- Job Search Instruction
- Interpersonal Skills
- Goal Setting
- Problem-solving abilities
- Team Collaboration
- Career Planning
- Records Maintenance
Timeline
Earn Workforce Advisor
Impact Services
03.2022 - Current
Eligibility Specialist Coordinator
Caring People Alliance
07.2019 - 01.2022
Senior Eligibility Specialist
Childcare Information Services Northwest, CCIS
07.2010 - 06.2019
Bachelor of Arts - Human Services
Chestnut Hill College
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