Tia Maldonado
Orlando,FL
Summary
Personable and dedicated individual with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to overall company success.
Overview
9
9
years of professional experience
Work History
Freelance Photographer
Self-employed
Orlando, FL
01.2021 - Current
- Curates content for social media platforms.
- Plans, produces, and edits video projects to maximize engagement.
- Collaborates with social media managers to produce content needs.
- Posts useful, creative and timely content on social media platforms.
- Utilizes editing and photography tools to enhance product story telling.
Service Solution Specialist
PODS Moving & Storage
Ocala, FL
05.2021 - 09.2022
- Made targeted product and service recommendations based on customer needs.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Resolved customer account and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Maintained strong call control while quickly working through scripts to address any customer issues.
Customer Service Staff
Publix Supermarkets
Ocala, FL
03.2015 - 03.2021
- Assisted with resolving escalated customer service complaints.
- Received and processed incoming customer service calls.
- Operated cash register, collected payments, and provided accurate change.
- Assisted with completing end of day counts and securing funds.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Lake Weir High School
Ocala, FL06-2012
Skills
- Time Management
- Multi- Tasking
- Problem Solving
- Organization
Timeline
Service Solution Specialist
PODS Moving & Storage
05.2021 - 09.2022
Freelance Photographer
Self-employed
01.2021 - Current
Customer Service Staff
Publix Supermarkets
03.2015 - 03.2021
High School Diploma -
Lake Weir High School
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