Tia McFarland
Cape Coral,FL
Summary
Dynamic professional with extensive experience in customer service roles, event coordination and academic advising at St. Cloud Technical and Community College. Proven ability in customer relationship management and effective communication, successfully managing student recruitment events and enhancing student retention. Adept at problem-solving and utilizing data tracking systems to drive results.
Overview
14
14
years of professional experience
Work History
Nanny/Homeschool Teacher/Household Manager
Experience Health and Wellness Center
Cape Coral, USA
05.2023 - Current
- Tutored and developed academic plans for 3 children to enhance learning outcomes
- Organized household and maintained dynamic weekly schedules to streamline daily activities
Lead Event Bartender/Event Supervisor
Izaty's Resort
Onamia, USA
06.2016 - 01.2023
- Supervised events from inception to completion, ensuring seamless execution.
- Cultivated relationships with customers to deliver exceptional and prompt service.
- Utilized problem-solving skills with keen attention to detail to address all guest needs.
Event Manager/Admissions Recruiter
St. Cloud Technical and Community College
St. Cloud, USA
08.2019 - 02.2020
- Coordinated admissions events to enhance new student recruitment efforts
- Conducted over 100 calls to prospective students, utilizing CRM for effective follow-up
- Present new student information for campus events, group tours, and all majors information sessions
- Represent SCTCC at various college fairs and events
- Manage all health and trade program waitlists
- Collaborated with marketing to produce YouTube videos aiding student registration and e-services navigation
Temporary Academic Advisor
St. Cloud Technical and Community College
St. Cloud, USA
03.2019 - 08.2019
- Direct one on one meetings with new and current students to discuss academic questions and concerns, involving major switching, academic planning, scholarships, disability services, other campus resources they may need and graduation
- Assisted students facing academic suspension, appeals, probation, Accuplacer test appeals, and academic warnings to navigate challenges and achieve academic goals
- Managed Check and Connect Retention Program, enhancing support for at-risk students to improve retention rates
- Conducted daily outreach to more than 100 students to support class registration and address their academic needs.
- Utilized Starfish Early Alert System to monitor student success and deliver targeted support for underachieving students
Academic Advisor (Internship)
St. Cloud Technical and Community College
St. Cloud, USA
08.2018 - 01.2019
- Met with new students to discuss orientation and finalize major selections, ensuring a smooth transition into the academic program.
- Engaged with students about upcoming semester courses, guiding them through registration for next semester.
- Assisted students with academic planning during drop-in sessions, facilitating informed decision-making.
Cocktail Waitress
Jackpot Junction Casino Hotel
Morton, USA
05.2012 - 02.2016
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat business
- Provided exceptional customer service to enhance guest experiences at the casino.
- Delivered beverages promptly to guests in various casino areas and dining venues.
- Maintained cleanliness and organization of service areas during busy shifts.
Education
B.A. - Community Psychology
St. Cloud State University
St Cloud, MN05-2019
Skills
- Academic tutoring
- Event coordination
- Customer management
- Data management
- Time optimization
- Analytical problem solving
- Detail-oriented
- Conflict management
- Effective communication
Timeline
Nanny/Homeschool Teacher/Household Manager
Experience Health and Wellness Center
05.2023 - Current
Event Manager/Admissions Recruiter
St. Cloud Technical and Community College
08.2019 - 02.2020
Temporary Academic Advisor
St. Cloud Technical and Community College
03.2019 - 08.2019
Academic Advisor (Internship)
St. Cloud Technical and Community College
08.2018 - 01.2019
Lead Event Bartender/Event Supervisor
Izaty's Resort
06.2016 - 01.2023
Cocktail Waitress
Jackpot Junction Casino Hotel
05.2012 - 02.2016
B.A. - Community Psychology
St. Cloud State University