Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia McGee

Summary

Motivated professional with talent for guest relations and services. Has a history of managing multiple tasks in various areas, with specialties in conflict resolution, team coordination, and customer support. Knows how to organize, is detail-oriented, and thrives in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Concierge

Walt Disney World Resort
Orlando, FL
01.2025 - 06.2025
  • Checked guests into rooms and processed check-outs efficiently.
  • Greeted guests warmly, creating a welcoming atmosphere at the resort.
  • Handled cash and card payments accurately.
  • Managed guest experience and inquiries, providing information about services and amenities. Such as dining, theme parks, and transportation.
  • Resolved guest issues by collaborating with back office and leadership for room changes and compensation if needed.
  • Fixed technical issues related to reservations, MagicBands, and park tickets via Disney technology.
  • Made reservations for dining, golf tee times, and park tickets for guests.
  • Provided business services including faxing and package shipping for guests.

Lien Clerk/Freedom of Information Administrator

City of Calumet City
Calumet City, IL
07.2023 - 01.2025
  • Managing Freedom of Information Act (FOIA) requests for the City of Calumet, ensuring timely and accurate responses to inquiries.
  • Coordinated with various city departments, including Public Works, Building and Zoning, Economic Development, Finance, Crime-Free Housing, and the Clerk’s Office, to gather relevant information.
  • Collaborated closely with the City Attorney to review and redact documents, ensuring compliance with legal standards and protecting sensitive information.
  • Placed municipal and water liens on properties within the City of Calumet for outstanding debts, ensuring accurate documentation and compliance with regulations.
  • Released liens promptly upon debt payment, maintaining clear records and effective communication with property owners.
  • Sent notices of intent to place liens for various debts, including vegetation removal, property board-ups, garbage removal, delinquent water bills, and fees related to Crime-Free Housing, Building and zoning violations, police and fire services, and economic development.
  • Provided general clerical support, including data entry and document preparation.

Personal Caretaker

Illinois Department of Public health
Chicago, Illinois
08.2020 - 06.2023
  • Provided mobility assistance, facilitating movement around home and during appointments.
  • Bathed, dressed, and groomed patient to enhance comfort and hygiene.
  • Managed scheduling of appointments to ensure timely access to care.
  • Performed housekeeping tasks including changing bed linens, laundry, and room cleaning.
  • Engaged client through conversation and games to promote mental well-being.
  • Prepared and served meals tailored to client preferences.

Education

Bachelor of Arts - Political Science

Syracuse, NY
Syracuse, NY
05.2025

Skills

  • Administrative support
  • Microsoft office
  • Oral and written communications
  • Credit and cash handling experience

Timeline

Concierge

Walt Disney World Resort
01.2025 - 06.2025

Lien Clerk/Freedom of Information Administrator

City of Calumet City
07.2023 - 01.2025

Personal Caretaker

Illinois Department of Public health
08.2020 - 06.2023

Bachelor of Arts - Political Science

Syracuse, NY

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