Tia Mears
Atlanta,GA
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and service standards at Xen Bar & Lounge through adept multitasking and strong team collaboration. Leveraging skills in cash handling and hospitality service expertise, I consistently delivered exceptional guest experiences, demonstrating adaptability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Waitress
Xen Bar & Lounge
01.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Tino’s Place
06.2023 - 12.2023
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Ghost Bar & Lounge
05.2021 - 05.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma - General Studies
Miami Norland Senior High School
Miami, FL05.2015
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Menu Recommendations
Timeline
Waitress
Xen Bar & Lounge
01.2024 - Current
Waitress
Tino’s Place
06.2023 - 12.2023
Waitress
Ghost Bar & Lounge
05.2021 - 05.2023
High School Diploma - General Studies
Miami Norland Senior High School
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