Tia Milburn

• All duties that are listed under the Course Materials Buyer, plus duties listed below.

• Responsible for staffing and personnel processes including applicant solicitation, screening, hiring, training, and work schedules for staff. Solicits input from individual store units for their staffing needs. Submits requests for completion of hiring processes and credentials for the UCM Store systems and store access to the store Director.

• Creates and presents training and orientation materials for all levels of store employees including store culture, operational philosophies, overview of store operations, organizational structure and basic functions of store duties. Training includes POS register operations and in-store inventory management system. Plans and executes the annual training event and quarterly staff development activities.

• Active participation in the store’s marketing and management teams for development of a marketing calendar, campus/store events, and ensure efficient store operations to advance growth of the UCM Store.

• Supervises and directs the activity of student supervisors.

• Manage all aspects of course materials acquisition and distribution in the UCM Store to meet faculty requests/adoptions and consumer needs.

• Orders course materials from publishers/wholesalers/distribution companies using our in-store inventory management system to review course and sales history and inventory to determine needs for future semesters. Cooperates and coordinates with other store personnel to ensure course materials are received, invoices are paid and returns processed, etc.

• Plans and supervises the end-of-semester textbook buyback program from customers to replenish inventory for the following semester.

• Supervises a full-time Course Materials Merchandiser along with a part-time (student) returns clerk and assistant (student) in the posting/sale/return of withdrawn/deleted textbooks.

• Utilizes Verba Connect Program to manage the Inclusive Access program. Enters information into the program, creates schedules for the term, emails students, and creates a spreadsheet for the Director of charges and refunds to the students.

• Provides supervision, training, and direction for a full-time Book Merchandiser and various student employees. Helps create schedules and train textbook student staff.

• Supports the Assistant Director with annual physical inventory through the preparation and actual physical inventory of all textbooks and related book merchandise at fiscal year close.

• Processed textbooks for placement in the rental program.

• Utilized MBS Inventory Management System to create rental serial labels.

• Planned, prepared, labeled, and shelved textbooks each semester.

• Supervised and led student staff assigned to shrink wrap, label, and inventory books purchased from students during Buyback against system reports daily.

• Worked with Course Materials Buyer and Returns Clerk to verify on-hand inventory to aid in decision-making of returns and the sale/disposal of withdrawn textbook and trade book inventory.

• Provided direct assistance to customers for identification and selection of books.

• Assisted customers with rain checks, special orders, pricing questions, and verifying textbook availability.

• Loaned textbooks to academic departments for faculty use and ordered desk copies from publishers for faculty.

• Prepared all books for annual physical inventory.

• Cooperated with the Shipping/Receiving Supervisor and Course Materials Buyer to fulfill Extended Campus Dual Credit orders.

• Trained, scheduled, and supervised student staff directly involved in book merchandising.

• Assisted customers in finding school supplies, merchandising, and answering pricing questions
• Labeled shelves with prices
• Prepared, labeled, and shelved merchandise
• Helped prepare merchandise on the sales floor and stock rooms for annual physical inventory
• Helped order supplies while a new supply buyer was being hired