Tia Miller
Bear,Delaware
Summary
Professional and knowledgeable office professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Seek and maintain Part-Time or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Office Assistant
Body Masters
01.2018 - Current
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Prepared material orders to complete projects on time and within budget.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created purchase orders and tracked invoices to avoid missed or delayed Due Dates.
Customer Service Representative
Horizon Services Inc.
10.2016 - 06.2018
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Data Entry Clerk
Dsouza Snd Associates
10.2015 - 10.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Business Office Associate
CarMax
09.2014 - 10.2015
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Verified work aligned with service levels agreed and client requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Glasgow High School
Newark, DE06.2014
Skills
- Expense Reporting
- Scheduling
- Business Writing
- Customer Service
- Mail Handling
- Data Entry
- Clerical Support
- Office Supplies Management
- File Maintenance
- Excel Spreadsheets
- Professional and Mature
- Strong Problem Solver
- Filing and Data Archiving
- Issue Resolution
- Quickbooks
- Time Management
Timeline
Office Assistant
Body Masters
01.2018 - Current
Customer Service Representative
Horizon Services Inc.
10.2016 - 06.2018
Data Entry Clerk
Dsouza Snd Associates
10.2015 - 10.2016
Business Office Associate
CarMax
09.2014 - 10.2015
High School Diploma -
Glasgow High School
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