Tia Miller
Paducah,KY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR
Newcomb Oil
Paducah, Kentucky
08.2022 - 12.2023
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Assistant Manager
Burger King
Paducah, Kentucky
08.2019 - 05.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
Director
Martha's Agape Childcare Center
Paducah, Kentucky
02.2017 - 04.2019
- Ensured compliance with all relevant regulations, policies and procedures.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Front Desk Receptionist
Kentuckiana Girl Scouts
Paducah, Kentucky
06.2017 - 02.2019
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Education
Certificate - Allied Health/EMT
Madisonville Community College
Madisonville, KY02-2025
Certificate - Pharmacy Technician
Martinsburg College
Martinsburg, WV09-2024
High School Diploma -
Paducah Tilghman High School
Paducah, KY05-1984
Skills
- Complaint Handling
- CRM Software
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Call Management
Certification
- ServSafe Certification 3/3/2021-3/3/2026
Certificate Number 20294330
- Kentucky Alcohol Seller Server
Verification Code: 1BamQKKWNC
Date Issued: March 23, 2024
References
References available upon request.
Timeline
CSR
Newcomb Oil
08.2022 - 12.2023
Assistant Manager
Burger King
08.2019 - 05.2022
Front Desk Receptionist
Kentuckiana Girl Scouts
06.2017 - 02.2019
Director
Martha's Agape Childcare Center
02.2017 - 04.2019
Certificate - Allied Health/EMT
Madisonville Community College
Certificate - Pharmacy Technician
Martinsburg College
High School Diploma -
Paducah Tilghman High School
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