Tia Morrison
Kannapolis,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Commercial CSR
CVG
04.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Produced daily reports using advanced Excel spreadsheet functions.
Customer Service Representative
Team Automotive Group
09.2021 - 04.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exceptional computer skills
- Recorded accurate and efficient records in customer database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Made average of 200 outbound and inbound calls per day
Merchandising Specialist
Lowe’s Home Improvement
03.2020 - 09.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
Order Selector
Jockey's
01.2019 - 06.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
Customer Service Representative
Teleperformance
02.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Compiled customer feedback and recommended service delivery improvements to management
Education
Associate of Arts - Applied Psychology
Rowan-Cabarrus Community College
08.2022
High School Diploma -
Lincolnton High School
06.2014
Skills
- Sales expertise
- Complaint resolution
- Report preparation
- Good listening skills
- Data Entry and Maintenance
- Correcting Discrepancies
- Computer Proficiency
Timeline
Commercial CSR
CVG
04.2022 - Current
Customer Service Representative
Team Automotive Group
09.2021 - 04.2022
Merchandising Specialist
Lowe’s Home Improvement
03.2020 - 09.2021
Order Selector
Jockey's
01.2019 - 06.2020
Customer Service Representative
Teleperformance
02.2017 - 12.2018
High School Diploma -
Lincolnton High School
Associate of Arts - Applied Psychology
Rowan-Cabarrus Community College
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