Tia Moss
Leland,North Carolina
Summary
Reliable professional with extensive experience in customer service and stress management. Proficient in training staff on responsible alcohol service, ensuring compliance and safety. Former certified nursing assistant skilled in CPR and first aid, contributing to a safe environment. Adaptable team player dedicated to fostering positive customer experiences and collaboration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Salt 64
Oak Island, North Carolina
12.2022 - Current
- Crafted customized cocktails and beverages to enhance customer satisfaction and loyalty.
- Delivered exceptional customer service under fast-paced conditions.
- Monitored guest consumption to promote responsible alcohol service and safety.
- Maintained bar area cleanliness and organization during shifts.
- Restocked supplies and managed inventory efficiently for smooth bar operations.
- Trained new staff on bartending techniques and company policies, ensuring consistency in service quality.
- Fostered positive working relationships with colleagues through clear and effective communication.
Certified Nursing Assistant
Universal Healthcare/Brunswick
Bolivia, North Carolina
12.2021 - 02.2022
- Assisted patients with daily living activities and personal hygiene, enhancing overall patient comfort and dignity.
- Monitored vital signs and promptly reported changes to nursing staff.
- Supported nursing staff with patient care tasks and maintained accurate documentation, ensuring continuity of care.
- Answered call lights swiftly, addressing patient needs efficiently.
- Facilitated patient ambulation using appropriate equipment to ensure safety.
- Reacted quickly to emergencies involving sudden illness or injury.
- Facilitated positive communication with patients and colleagues, fostering a supportive and collaborative environment.
Server
Provision Company
Southport, North Carolina
07.2021 - 12.2021
- Provided excellent customer service while efficiently addressing guest inquiries and complaints.
- Delivered food orders promptly and courteously in a fast-paced dining environment.
- Trained new servers, contributing to improved service quality and team cohesion.
- Managed cash transactions accurately, ensuring compliance with company cash management procedures.
Education
High School Diploma -
South Brunswick High School
Southport, NC04-2020
Some College (No Degree) - Nursing
Brunswick Community College
Southport, NCSkills
- Cocktail crafting
- Alcohol service
- Inventory management
- Cash management
- Staff training
- Food safety standards
- Hospitality management
- Time management
- High-paced adaptability
- Team collaboration
- Client relations
- Stress management
- Dependable team member
Certification
- Certified Nursing Assistant Received in 2020
Timeline
Bartender
Salt 64
12.2022 - Current
Certified Nursing Assistant
Universal Healthcare/Brunswick
12.2021 - 02.2022
Server
Provision Company
07.2021 - 12.2021
High School Diploma -
South Brunswick High School
Some College (No Degree) - Nursing
Brunswick Community College