Professional Summary
Overview
Work History
Education
Skills
Timeline

Tia Mozell

ProMark
Tarboro,NC
7
years of professional experience

Dependable professional with strong customer service skills and a proven ability to resolve issues efficiently. Committed to enhancing customer satisfaction and contributing to team success.

Work History

Surveryer

2 Months
ProMark | 11.2025 - 01.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

9 Months
Foundever | 02.2025 - 11.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guided customers through purchasing processes.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Technical Support Representative

5 Years 2 Months
Kelly Connect | 04.2019 - 06.2024
  • Resolved technical issues through remote troubleshooting and diagnostic tools, enhancing customer satisfaction.
  • Provided product support for software applications, guiding users on feature utilization and best practices.
  • Documented troubleshooting procedures in knowledge base, streamlining future issue resolution processes.
  • Collaborated with cross-functional teams to escalate complex technical concerns, ensuring timely resolutions.

Education

GED

Edgecombe Community College | Tarboro, NC | 06-2005

Skills

Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Flexible and adaptable

Timeline

Surveryer

ProMark
11.2025 - 01.2026Read More

Customer Service Representative

Foundever
02.2025 - 11.2025Read More

Technical Support Representative

Kelly Connect
04.2019 - 06.2024Read More

Edgecombe Community College

GED
Read More
Tia Mozell