Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tia M. Rambaran

Brooklyn,NY

Summary

Customer Service Specialist with extensive experience in delivering exceptional service and resolving complex issues in high-pressure environments. Proven track record of educating clients on regulations and procedures, resulting in enhanced customer satisfaction and loyalty. Core competencies include effective communication, problem-solving, and conflict resolution. Aiming to leverage expertise to drive customer engagement and operational excellence.

Overview

19
19
years of professional experience

Work History

Motor Vehicle Representative

Dept. of Motor Vehicles
Brooklyn, NY
07.2022 - Current
  • Process applications for driver's licenses, permits, non-driver ID cards, vehicle registrations, traffic tickets, and enforcement.
  • Processed vehicle registrations and title transfers for customers efficiently.
  • Collect fees, fines, and taxes related to the services provided.
  • Administer written and oral permit/license exams, and conduct vision tests.
  • Operate computers to input data and retrieve information, as well as cameras and scanners.
  • Maintained accurate records of customer transactions.
  • Responded to requests from other agencies regarding motor vehicle registration information.
  • Prepared documents for submission to other departments such as Tax Collector's Office or Department of Public Safety when necessary.
  • Verified document authenticity to process license application.

Manager

Liberty Tax Service
Brooklyn, NY
01.2008 - 04.2021
  • Organized, monitored and audited tax returns
  • Prepared and processed returns in accordance to accurate client information
  • Created and maintained personnel files of employees and clients
  • Managed administration of employee payroll and assured compliance of all labor laws

Sales Traffic Coordinator/ Cashier/ Filing Clerk

Kings County Chrysler
Brooklyn, NY
06.2013 - 04.2018
  • Receives and distributes money in a fast-paced setting
  • Assists customers by providing information, answering inquiries and resolving concerns in person, e-mail, fax and/or telephone
  • Issues receipt, refunds, credits and vouchers
  • Receives payments for repair orders and invoices for both the Parts and Service Department
  • Trains new incoming Sales Traffic Coordinators, Cashiers and Filing Clerks
  • Organizes and maintains customer and employee information in both paper and electronic
  • Performs general office work

Dispatcher

Maggie’s Para Transit
Brooklyn, NY
08.2007 - 01.2008
  • Maintained and supervised 14 drivers and vehicles transporting clients to and from business location
  • Updated routes for daily drivers
  • Performed general office work including filing, faxing, heavy phone coverage on a 13 line system and data entry

Sales Associate / Cashier

Bath and Body Works
Brooklyn, NY
09.2006 - 12.2007
  • Operated a cash register
  • Provided exceptional customer service
  • Assisted managers with merchandise management with creativity
  • Supported managers in closing out registers each night and inventory control

Education

GED -

Covenant House
Brooklyn, NY
08-2001

Skills

  • Customer relationship management
  • Data entry
  • Time management
  • Effective communication
  • Team leadership
  • Multi-task management
  • Shipping and logistics
  • Attention to detail
  • Point of sale systems

References

Available upon request

Timeline

Motor Vehicle Representative

Dept. of Motor Vehicles
07.2022 - Current

Sales Traffic Coordinator/ Cashier/ Filing Clerk

Kings County Chrysler
06.2013 - 04.2018

Manager

Liberty Tax Service
01.2008 - 04.2021

Dispatcher

Maggie’s Para Transit
08.2007 - 01.2008

Sales Associate / Cashier

Bath and Body Works
09.2006 - 12.2007

GED -

Covenant House

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