Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Muellecker

Leesburg,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative [Job Title] with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience

Work History

Front Desk Agent, Housekeeping Supervisor,

TownePlace Suites By Marriott
09.2021 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.

Landfill Attendant

Lake County Solid Waste
10.2020 - 10.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.
  • Processed payments and provided receipts to establish proof of transaction.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Responded to all customer inquiries thoroughly and professionally.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided recommendations and advice for customers to explore and try different products.

Teacher Assistant

Lake County School District
10.2017 - 03.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Researched and presented new learning tools and methods for classroom application.

Teacher Assistant, Maintenace

Averill Park School District
09.1991 - 06.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Researched and presented new learning tools and methods for classroom application.
  • Planned, prepared and presented group assignments to encourage collaboration.
  • Oversaw classroom operations during teacher and parent meetings.

Education

High School Diploma -

Averill Park High School
Averill Park, NY
06.1991

Skills

  • Records Preparation
  • Lobby Auditing
  • Office Supplies and Inventory
  • Checking Guests In and Out
  • Concierge Services
  • Office Meetings
  • Running Backups
  • Credit and Cash Payments
  • Monitor Security
  • Lobby Maintenance
  • Room Assignments
  • Two-Way Radio Operation
  • Professional Relationships

Timeline

Front Desk Agent, Housekeeping Supervisor,

TownePlace Suites By Marriott
09.2021 - Current

Landfill Attendant

Lake County Solid Waste
10.2020 - 10.2021

Teacher Assistant

Lake County School District
10.2017 - 03.2020

Teacher Assistant, Maintenace

Averill Park School District
09.1991 - 06.2017

High School Diploma -

Averill Park High School

Similar Profiles

CREATE PROFILE
Tia Muellecker