Tia Neas-Gass

Manage a class of fifteen to twenty pre-K students between the ages of four and five and track their academic and socioemotional learning.

Implement the Pre-K curriculum in a way that is consistent with the unique needs of each child.

Create a safe, nurturing environment where children can play and learn.

Partner and connect with parents, with a shared desire to provide the best care and education for their children.

De-escalate children when they experience social and emotional challenges.

Facilitated aquarium tours and interactive activities for the general public.

Organized and implemented programming such as “Tiny Tides” (The Estuarium’s children’s program) and Sensory Hour (outreach for neurodivergent youth).

Educated aquarium visitors on the biology and ecology of the estuaries of the Pacific Northwest.

Trained new aquarium volunteers and interns on interpretive techniques and skills.

Operated the aquarium's POS system to facilitate the sale of entry tickets and ocean-themed merchandise.

Assisted the lead aquarist with animal husbandry tasks on Saturdays and Sundays.

Facilitated communication between diverse audiences in educational programs.

Interpreted complex scientific concepts into accessible language for public understanding.

Collaborated with educators to enhance curriculum through effective interpretation strategies.

Evaluated program effectiveness by gathering feedback from participants and stakeholders.

Maintained message content, tone, and emotion as closely as possible.

Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Resolved customer inquiries through effective communication and problem-solving techniques.

Managed high-volume support tickets utilizing CRM software for streamlined issue tracking.

Collaborated with cross-functional teams to address product concerns and feedback efficiently.

Analyzed customer feedback data to inform product development and improve service offerings.

Developed strong relationships with clients, resulting in repeat business and positive feedback.

Managed a class of fifteen to twenty pre-K students between the ages of four and five and tracked their academic and socioemotional learning.

Ensured that the students were thriving within the learning environment and informed parents if any issues arose.

Deescalated children when they experienced social and emotional challenges.

Fostered a positive classroom environment promoting social and emotional development.

Developed and implemented engaging lesson plans for diverse learning styles.

Collaborated with parents to address student needs and enhance learning experiences.

Monitored student progress and adapted activities to ensure individual growth.

Facilitated educational activities for local K-12 schools and extracurricular programs.

Designed and implemented innovative marine/environmental science curricula.

Prepared interactive activities and games to foster an interdisciplinary understanding of the mechanics of the estuary.

Developed and implemented engaging educational programs focused on local marine ecosystems.

Conducted hands-on workshops for students, enhancing understanding of environmental stewardship.

Collaborated with community partners to promote awareness of estuarine conservation efforts.

Mentored new educators in curriculum delivery and student engagement techniques.

Facilitated field trips, integrating experiential learning with classroom instruction.

Streamlined candidate sourcing process to enhance talent acquisition efficiency.

Developed and maintained relationships with clients to understand staffing needs effectively.

Coordinated recruitment campaigns across multiple channels, increasing candidate reach and engagement.

Implemented onboarding procedures that improved new hire integration and retention rates.

Analyzed recruitment metrics to identify trends, informing strategic staffing decisions.

Led initiatives to improve diversity in hiring practices, fostering an inclusive workplace culture.

Collaborated with management to design job descriptions that accurately reflected role requirements and expectations.

Supported student services by coordinating scheduling and communication across departments.

Assisted in organizing campus events, enhancing student engagement and participation.

Developed training materials for new staff, promoting consistency in service delivery.

Streamlined appointment booking processes, improving accessibility for students and faculty.

Implemented feedback mechanisms to enhance service quality and address student needs effectively.

Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.