Tia Patterson
Racine,WI
Summary
Highly experienced medical assistant seeking a role where educational background and time management skills can be applied to provide quality assistance to physicians and patients. With over 8 years of medical assistant experience and over 10+ years in customer service, has developed a strong foundation in delivering exceptional care and service. Additionally, has 4+ years of leadership & quality experience in a customer service environment, honing the ability to effectively lead and ensure high standards are met. Experience and knowledge make a good fit for the company\'s current opening. Highly motivated and committed Medical Assistant consistently demonstrates superior performance at individual, team, and organizational levels. Excels at multitasking and prioritizing workloads with little or no supervision, while maintaining a keen attention to detail. Eager to bring medical background and team-building skills to a deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Childrens Wisconsin
09.2024 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Managed approximately 40 patients per day and still maintained proper patient care
Medical Assistant
Ascension
07.2023 - 09.2024
- Conducted patient assessments with 95% accuracy rate, ensuring high-quality patient care
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated and maintained patient records with 99% accuracy, ensuring compliance with healthcare regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Retention Coordinator
Globe Life
10.2022 - 12.2023
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Evaluated current customer retention strategies and recommended improvements.
- Built constructive customer relationships to improve loyalty and recommendations.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Medical Assistant/Phlebotomist
Aurora Healthcare
10.2019 - 09.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Assistant Store Manager
Family Dollar
07.2018 - 08.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Shift Lead
Dickerson Petroleum
04.2015 - 06.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Applied Science -
Herzing University
Kenosha, WI08.2025
Medical Assisting -
Antonelli College
Jackson, MS05.2016
High School Diploma -
Durant Public School
Durant, MS05.2014
Skills
- Data Entry
- Indirect Patient Care
- Procedure Assistance
- Inventory Management
- Payment Collection
- Medical Billing
- Patient Flow Management
- HIPAA Compliance
- Medical office administration
- Medical Terminology
Certification
- Phlebotomy certified
- Associates of Medical Assisting
- CPR certified
- Peer mentor certification through Globe Life
References
Available upon request
Key Qualifications
- Customer Service
- Leadership
- Microsoft Office Proficient
- Quality
- Experience training and teaching new employees
- Strong interpersonal and communication skills.
- Extensive knowledge of learning differences and strategies.
- Mentor experience in multiple customer service settings and medical settings
Timeline
Medical Assistant
Childrens Wisconsin
09.2024 - Current
Medical Assistant
Ascension
07.2023 - 09.2024
Customer Retention Coordinator
Globe Life
10.2022 - 12.2023
Medical Assistant/Phlebotomist
Aurora Healthcare
10.2019 - 09.2022
Assistant Store Manager
Family Dollar
07.2018 - 08.2019
Shift Lead
Dickerson Petroleum
04.2015 - 06.2018
Associate of Applied Science -
Herzing University
Medical Assisting -
Antonelli College
High School Diploma -
Durant Public School
- Phlebotomy certified
- Associates of Medical Assisting
- CPR certified
- Peer mentor certification through Globe Life
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