Tia Pentecost
Nashville,TN
Summary
Results-driven management professional with over 10 years of experience in driving revenue growth through strategic planning and exceptional customer relationship management.
Overview
10
10
years of professional experience
Work History
Senior Event Manager
Marriott International, Renaissance Nashville Hotel
04.2023 - Current
- Collaborate with customers to understand their event needs while recommending upsell opportunities to produce
- Consistently negotiate event contracts resulting in generating additional revenue streams and enhancing event quality
- Cultivate strong relationships with key stakeholders leading to increased client retention
- Assist the Director of Event Operations on operational processes and standards
- Mentor fellow associates by facilitating cross-departmental training opportunities for career development.
Senior Event Manager
Marriott International, Wildhorse Saloon
11.2022 - 04.2023
- Managed and executed all venue buyouts, totaling 8-12 events per month and ranging from 150 to 3000 attendees
- Led BEO meeting, sales and events weekly turnover meeting, and 90 Day Rolling Operational Review
- Assisted the Director of Sales on business opportunities via event site collaboration and upsell opportunities
- Trained and mentored junior event manager.
Program Specialist
KCI Management Inc.
02.2021 - 11.2022
- Collaborated with clients to organize programs to meet event specifications, including budgeting, site selection, initializing and negotiating contracts
- Conducted analysis of overall program and reporting to key stakeholders
- Developed and evolved an evaluation framework to assess the strengths of events and identify areas for improvement.
Executive Event Manager
Marriott International, Gaylord Opryland Resort & Convention Center
02.2018 - 10.2020
- Planned and executed 8-12 conferences per month from 10-2000 attendees generating $1,000,000 in revenue
- Assembled pre and post event documents including event orders, catering weekly operational projection reports, & billing
- Achieved an Overall Satisfaction Score of 92.3% and ranked top 3 in ESS on Event Management Team
- Mentored 2 employees in Marriott’s Leadership Development Program.
Conference Coordinator Manager
Marriott International, Gaylord Opryland Resort & Convention Center
05.2016 - 02.2018
- Communicated with 15-20 operational departments at a time to ensure event details are clearly executed
- Increased client satisfaction by .7% on conference coordinator team
- Trained new hires on the responsibilities of the Conference Coordinator role, as well as assisted in the development of new policies and procedures to increase employee and client satisfaction.
Leadership Development Program- Front Office Operations
Marriott International, The Inn at Opryland
01.2015 - 05.2016
- Resolved customer challenges during guest stay and through customer care files
- Recruited, trained and educated employees on computer functions and guest interactions
- Facilitated staff schedule based off rooms forecast, occupancy, and compression in surrounding area.
Education
Hospitality Management, B.S. -
Florida State University
Tallahassee, FL05.2014
Skills
- Contract Negotiation
- Ability to Work Well under Pressure
- Revenue Generation, Upsells, and Budget Management
- Creative Problem Solving and Strategic Thinking
- Strong Verbal and Written Communication
- Customer Relationship Management
- Adaptability and Attention to Detail
- Time Management
- Technical Proficiency – CI/TY, TripleSeat, Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Zoom
Websites
Locations
- Nashville, TN, 37214
- Hendersonville, TN, 37075
Affiliations
- Next Gen Nashville Marriott Business Council
- M+E Mentor Program
Timeline
Senior Event Manager
Marriott International, Renaissance Nashville Hotel
04.2023 - Current
Senior Event Manager
Marriott International, Wildhorse Saloon
11.2022 - 04.2023
Program Specialist
KCI Management Inc.
02.2021 - 11.2022
Executive Event Manager
Marriott International, Gaylord Opryland Resort & Convention Center
02.2018 - 10.2020
Conference Coordinator Manager
Marriott International, Gaylord Opryland Resort & Convention Center
05.2016 - 02.2018
Leadership Development Program- Front Office Operations
Marriott International, The Inn at Opryland
01.2015 - 05.2016
Hospitality Management, B.S. -
Florida State University
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