Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Phelan

Summary

Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented manager with demonstrated operational and leadership skills. Offering 10 years of Property management experience paired with goal-oriented and highly known for great communication and keeping occupancy.

Overview

5
5
years of professional experience

Work History

Regional Property Manager

RLJ Management
10.2020 - Current
  • Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
  • Maximized revenue growth by developing and executing competitive pricing strategies for each property.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.

Property Manager

Aspen Management
06.2019 - 10.2020
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Leasing Consultant

Wallick Communities
12.2018 - 06.2019
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Education

GED -

Minnetonka Senior High School
Minnetonka, MN
06.1999

Skills

  • HUD & Tax Credit Properties
  • Marketing
  • Regulatory Compliance, HUD Compliance
  • Occupancy Expert
  • Yardi, Onesite, Appfollio, Rentroll Software Proficiency
  • Asset Management
  • Problem Solving
  • Attention to Detail
  • Decision Making
  • Tenant Relations
  • Data Entry
  • REAC Inspections
  • Multi-Family Property Management

Timeline

Regional Property Manager

RLJ Management
10.2020 - Current

Property Manager

Aspen Management
06.2019 - 10.2020

Leasing Consultant

Wallick Communities
12.2018 - 06.2019

GED -

Minnetonka Senior High School

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Tia Phelan