Summary
Overview
Work History
Skills
References
Timeline
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Tia Philbin

Tia Philbin

Bethany,OK

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Leader/Bakery Assistant

Smallcakes Cupcakes & Creamery
08.2017 - 12.2018
  • Multiple special orders by deadline
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
  • Recorded and managed customer questions and complaints
  • Improved team productivity by implementing efficient scheduling and task delegation methods
  • Restocked multiple stores, keeping detailed records of each
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
  • Reported inventory daily
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels
  • Continuously learned new procedures to implement new products/recipes by deadline
  • Maintained a well-organized, stocked, and clean store
  • Supervised and trained employees
  • Designed products to appeal to customers and reach sales goals

Fast Food Crew Member

Fast Food
09.2016 - 08.2017
  • Assisted team members in achieving sales goals
  • Improved customer satisfaction by providing efficient and friendly service during peak hours
  • Cash register and customer orders
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards
  • Provided quality customer service
  • Trained new employees, demonstration and coaching
  • Answered questions about products and made suggestions
  • Prepared products following restaurant, health, and safety standards and procedures

Housekeeper

IHOPKC
02.2015 - 10.2016
  • Quickly learn and perform specific tasks with precision, efficiency, and excellent deadline management
  • Report inventory
  • Solve customer problems according to strict company policy and guidelines
  • Maintain an uplifting, positive team atmosphere
  • Clean, stock, and maintain equipment and buildings as needed
  • Respond to emergencies
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively

Bakery Assistant

Joy Junction
10.2013 - 04.2014
  • Manage, train, and supervise volunteers
  • Problem solve daily to create 300 products by deadline each day
  • Problem solve guest needs according to strict company policy and guidelines
  • Clean, stock, and maintain equipment and work areas
  • Reduced food waste by efficiently managing inventory and making use of excess ingredients creatively
  • Contributed to a positive working environment through open communication and teamwork among kitchen staff members

Skills

  • Microsoft Word, Excel
  • Staff leadership
  • Hard working and self-motivated
  • Teamwork and Collaboration
  • Training and Development
  • Written Communication
  • Flexible and Adaptable
  • Multitasking Abilities
  • Problem-Solving
  • Active Listening

References

  • Ashley Laudenslager, Managing director and business co-founder
  • Hanna Nassar, Professional Counselor
  • Katey Springwater, Protection Officer

Timeline

Shift Leader/Bakery Assistant

Smallcakes Cupcakes & Creamery
08.2017 - 12.2018

Fast Food Crew Member

Fast Food
09.2016 - 08.2017

Housekeeper

IHOPKC
02.2015 - 10.2016

Bakery Assistant

Joy Junction
10.2013 - 04.2014

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Tia Philbin