Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Phillips

Phoenix,AZ

Summary

Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Cosmetologist

Self Employed
08.2018 - Current
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

PSE 3

State Of Arizona Department Of Economic Security
04.2012 - 12.2017
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assisted clients in preparing and creating applications for nutrition assistance, medical insurance, and cash assistance.
  • Assisted fraud department by requesting information based on their findings.
  • Data entry
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted in-person and telephone interviews to determine eligibility for public benefits programs following federal and state policies and procedures. Functioning as the acting supervisor when necessary. Selected to process reports and worked on special projects.

Education

Associate of Applied Science - Cosmetology

The School of Hairstyling
Pocatello, ID
05.2004

GED -

Idaho State University
Pocatello, ID
12.2001

Skills

  • Client Loyalty Building
  • Intake Forms
  • Customer Inquiries
  • Eligibility Determinations
  • Documentation Editing
  • Explaining Benefits
  • Creative Solutions
  • Data Entry
  • Customer Satisfaction
  • Policy Interpretation
  • Large Caseloads
  • Customer Support

Timeline

Cosmetologist

Self Employed
08.2018 - Current

PSE 3

State Of Arizona Department Of Economic Security
04.2012 - 12.2017

Associate of Applied Science - Cosmetology

The School of Hairstyling

GED -

Idaho State University
Tia Phillips