Tia Pointer

While at Hilton Cleveland Downtown as a Front Desk Agent/Concierge, I prioritized exceptional guest experiences. I swiftly resolved guest issues, managed tasks efficiently, and warmly greeted callers. My focus on delivering five-star service enhanced customer retention rates by building lasting relationships with patrons.

I demonstrated exceptional sales performance at the Hilton Cleveland downtown, consistently generating $5000 in revenue for three consecutive months and achieving the top position in revenue generation for the year 2023 with a total of $43,000. Your exemplary sales skills significantly contributed to the hotel's success during your tenure.

In my previous role at S&P, I worked in a call center environment focused on business-to-business marketing. Primarily handling inbound calls, I engaged with clients across various industries including financial services, satellite broadcast services, and cable services. This role honed my communication and negotiation skills, contributing to a comprehensive understanding of diverse business sectors.