Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tia Porter

Tia Porter

Dallas,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Finance Manager

Capital One
09.2018 - Current
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Enhanced budget management by implementing expense tracking and cost reduction strategies.
  • Optimized cash flow with diligent monitoring of accounts receivable and payable.
  • Improved financial forecasting accuracy, utilizing advanced analytical models.
  • Developed comprehensive financial reports for executive decision-making support.
  • Implemented risk management strategies to protect company assets and minimize losses.
  • Collaborated with cross-functional teams for strategic business planning and growth initiatives.
  • Managed multimillion-dollar budgets, ensuring accurate allocation across departments.
  • Strengthened internal controls through regular audits and adherence to regulatory requirements.
  • Reviewed and approved capital expenditure requests, aligning with corporate objectives.
  • Mentored junior finance staff, fostering professional development and strong team dynamics.
  • Supported mergers and acquisitions activities, conducting due diligence and valuation analysis.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Spearheaded implementation of financial software systems to enhance productivity and reporting capabilities.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Championed best practices in financial management through ongoing training programs for staff members.
  • Increased customer satisfaction by providing exceptional service throughout the auto finance process.
  • Streamlined financing procedures for faster approval and processing times.
  • Enhanced overall efficiency by implementing new processes and technology within the finance department.
  • Provided ongoing training and support to sales staff on updated financing programs and offerings.
  • Provided expert guidance during complex transactions, navigating challenging situations to close deals successfully.

Senior Customer Service Representative

Wells Fargo
12.2015 - 09.2018
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Improved loan processing efficiency by streamlining workflow and implementing standardized procedures.
  • Enhanced customer satisfaction by resolving escalated issues promptly and professionally.
  • Developed comprehensive training programs for new hires to ensure consistent team performance and adherence to company policies.
  • Conducted regular reviews of individual employee performance metrics, providing feedback and coaching to encourage continued growth.
  • Balanced the needs of customers, dealers, and the company effectively by prioritizing tasks and addressing concerns in a timely manner.

Underwriter

Statefarm Insurance
05.2012 - 12.2015
  • Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
  • Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.

Education

Associates -

Tyler Junior College
Troup, TX

Highschool Diploma -

Hebron High School
Carrollton, TX
06.2009

Skills

  • Business Forecasting
  • Financial Modeling
  • Financial Management
  • Regulatory Compliance
  • Performance Analysis
  • Continuous Improvement
  • Strategic Planning
  • Departmental Oversight
  • Project Finance
  • Skilled in Microsoft,Excel,Edge,Chrome,Firefox
  • Team Building Leadership
  • Quality Assurance
  • Decision-Making
  • Customer Service
  • Critical Thinking
  • Relationship Building
  • Strategy Development
  • Risk Management

Accomplishments

Top Auto Finance Manager -3 out of 5 years

Timeline

Finance Manager

Capital One
09.2018 - Current

Senior Customer Service Representative

Wells Fargo
12.2015 - 09.2018

Underwriter

Statefarm Insurance
05.2012 - 12.2015

Associates -

Tyler Junior College

Highschool Diploma -

Hebron High School

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Tia Porter