Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager
Tia Reed

Tia Reed

Concord,NC

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

11
11
years of professional experience

Work History

HR Assistant

InReach
Charlotte, NC
10.2017 - Current
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Performed internal audits and research and administrative reviews of programs and plans to support HR administration.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Provided troubleshooting and technical assistance in use of Relias and CCW systems.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Receptionist

Britax
Fort Mill, SC
08.2017 - 09.2017


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Certified Barista / Starbucks

Harris Teeter
Concord, NC
09.2016 - 03.2017


  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.

Sales assistant / Town and Country

Living
New York, NY
04.2013 - 06.2015
  • Prepared Excel spreadsheets for costing
  • Tracked shipping information
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Exceptional computer skills
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Prioritized tasks and projects to meet tight deadlines.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Developed, maintained and utilized diverse client base.
  • Liaised between clients and support team to quickly resolve issues.
  • Consulted with businesses to supply accurate product and service information.
  • Met existing customers to review current services and expand sales opportunities.
  • Kept detailed records of daily activities through online customer database.
  • Acquired and applied [Industry] knowledge to create effective dialogue with customers.
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.

Pharmacy Technician

Pharmacist / Pharm Script
Edison, NJ
11.2010 - 06.2011
  • Prepared medications for distribution by hand and by robot technology
  • Followed company policies and procedures,
  • Conducted pharmacy inventory control
  • Kept a friendly customer service experience.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.

Sales Associate

Batteries Plus
Union, NJ
06.2008 - 07.2008


  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Informed customers of current store promotions to encourage additional sales purchases.

Assistant Store Manager

Foot Locker
Elizabeth, NJ
02.2005 - 06.2008
  • Cash Handled Large quantity of money
  • Did deposit drops at end of day
  • Maintained clean sales floor
  • Conducted morning meetings to help achieve or daily Goal
  • Assigned work schedules to staff
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Implemented theft prevention policies to minimize potential stock loss.

Education

Pharmacy Technician Certification - Pharmacy Technology

Everest Institute
South Plainfield, NJ

High School Diploma -

Roselle Catholic
Roselle, NJ

Bachelor of Science - Human Resource Management

Southern New Hampshire University
Hooksett, NH
10.2024 - Current

Skills

  • Special Needs Clientele
  • Customer Service
  • Human Resources Department Processes
  • Personnel Documentation Verification
  • Employee Data Record Keeping
  • Applicant Tracking Systems
  • Data Entry
  • Administrative Support
  • Program Monitoring and Tracking
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bachelor of Science - Human Resource Management

Southern New Hampshire University
10.2024 - Current

HR Assistant

InReach
10.2017 - Current

Receptionist

Britax
08.2017 - 09.2017

Certified Barista / Starbucks

Harris Teeter
09.2016 - 03.2017

Sales assistant / Town and Country

Living
04.2013 - 06.2015

Pharmacy Technician

Pharmacist / Pharm Script
11.2010 - 06.2011

Sales Associate

Batteries Plus
06.2008 - 07.2008

Assistant Store Manager

Foot Locker
02.2005 - 06.2008

Pharmacy Technician Certification - Pharmacy Technology

Everest Institute

High School Diploma -

Roselle Catholic

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