Tia Richards
Tolar,TX
Summary
Dynamic sales associate with a proven track record at Walmart Super Center, excelling in customer service and cash handling. Known for fostering customer loyalty through exceptional interpersonal skills and problem-solving abilities. Recognized for enhancing store operations and maintaining a professional demeanor, contributing to a positive shopping experience and increased sales.
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
27
27
years of professional experience
Work History
Sales Associate/Cook
Meyer's Kwik Stop
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Personal Banker
1st Convenience Bank
01.2020 - 05.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Handled cash transactions accurately, maintaining proper security measures to prevent theft or fraud incidents.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Assistant Office Manager
Texas Parks And Wildlife - State Park Division
11.2011 - 11.2017
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
Sales Associate
Walmart Supercenter
02.1998 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Applied Science - Nursing
Weatherford College
Weatherford, TX12-2025
Associate of Applied Science - Prerequisites For Nursing
Tarleton State University
Stephenville, TX08-2022
No Degree - Medical Coding And Transcription
Texas State Technical College
Abilene, TX05.2006
No Degree - Basic Courses
Cisco Junior College
Abilene, TX08-2001
High School Diploma -
Abilene High School
Abilene, TX05-1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Money handling
- POS system operation
- Professional demeanor
- Retail store operations
- Positive attitude
- Attention to detail
- Interpersonal skills
- Banking
- Professional appearance
Timeline
Sales Associate/Cook
Meyer's Kwik Stop
05.2023 - Current
Personal Banker
1st Convenience Bank
01.2020 - 05.2022
Assistant Office Manager
Texas Parks And Wildlife - State Park Division
11.2011 - 11.2017
Sales Associate
Walmart Supercenter
02.1998 - 01.2010
Associate of Applied Science - Nursing
Weatherford College
Associate of Applied Science - Prerequisites For Nursing
Tarleton State University
No Degree - Medical Coding And Transcription
Texas State Technical College
No Degree - Basic Courses
Cisco Junior College
High School Diploma -
Abilene High School
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