Summary
Overview
Work History
Education
Skills
Timeline
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Tia Richardson

Durham,NC

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Mack T’s Cafe
08.2021 - 04.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.

Customer Service Representative

U-Haul
09.2018 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Representative

Walgreens
07.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Mount Zion Christian Academy
Durham, NC
06.2017

Skills

  • Retail Merchandising
  • PCI (Payment Card Industry)
  • Rewards Programs
  • Recording Counts
  • Stocking and Replenishing
  • Order Fulfillment
  • Account Management
  • Freight Operations
  • Active Listening
  • Customer Relationship Management
  • Troubleshooting and Resolution

Timeline

Customer Service Cashier

Mack T’s Cafe
08.2021 - 04.2023

Customer Service Representative

U-Haul
09.2018 - 06.2021

Customer Service Representative

Walgreens
07.2017 - 06.2018

High School Diploma -

Mount Zion Christian Academy

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Tia Richardson