Tia R. McCollum
Greensboro,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
CNA/Caregiver
Senior Helpers
10.2023 - 03.2024
- Maintained a clean and safe environment for clients by performing housekeeping duties such as cleaning, laundry, and meal preparation
- Accompanied clients to medical appointments, ensuring their comfort and safety throughout the process
- Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting
- Monitored vital signs and reported any changes in residents' health status to nursing staff
- Schedule appointments for clients
- Established trusting relationships with clients and their families, fostering a supportive and caring environment
- Supported needs of 10-12+ residents under long-term care.
Caregiver
Caring Hands Home Health
02.2022 - 10.2023
- Provided compassionate and personalized care to clients in their homes, ensuring their safety, comfort, and well-being
- Administered medications according to prescribed schedules and documented administration accurately
- Prepared nutritious meals and assisted with feeding as necessary, adhering to dietary restrictions and preferences
- Maintained accurate and detailed records of care provided and any observations or concerns regarding clients' health and well-being
- Monitored clients' health status and reported any changes or concerns to healthcare professionals and family members
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Caregiver
TDC Home Care
09.2021 - 02.2022
- Responded promptly to clients' needs and emergencies, demonstrating quick thinking and problem-solving skills
- Implemented personalized care plans tailored to each client's specific needs and preferences
- Fostered a safe and supportive environment for clients, promoting independence and dignity
- Participated in ongoing training and professional development to enhance caregiving skills and knowledge
- Demonstrated empathy, patience, and respect in all interactions with clients, fostering trust and rapport
- Resolved about 5-12 customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Walmart
08.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to over 20-100 customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Roses
10.2017 - 12.2020
- Processed customer transactions accurately and efficiently using cash registers and POS systems
- Provided exceptional customer service by greeting customers, addressing inquiries, and resolving issues promptly
- Maintained cleanliness and organization of the checkout area, including bagging items and handling returns
- Assisted with stocking shelves, arranging displays, and managing inventory to ensure products are readily available for customers
- Assisted customers with locating items and provided recommendations when necessary
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Dudley High School
Greensboro, NC06.2017
College Credits - Psychology
Fayetteville State University
Fayetteville, NC05-2021
Nurse Aide 1 - Healthcare
Arise Health Training Institute, INC
High Point, NC11.2023
Job Readiness Training Certificate -
StepUp Greensboro
Greensboro, NC04.2024
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Scheduling
- Appointment Scheduling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
Timeline
CNA/Caregiver
Senior Helpers
10.2023 - 03.2024
Caregiver
Caring Hands Home Health
02.2022 - 10.2023
Caregiver
TDC Home Care
09.2021 - 02.2022
Customer Service Representative
Walmart
08.2020 - 10.2021
Customer Service Representative
Roses
10.2017 - 12.2020
Nurse Aide 1 - Healthcare
Arise Health Training Institute, INC
High School Diploma -
Dudley High School
College Credits - Psychology
Fayetteville State University
Job Readiness Training Certificate -
StepUp Greensboro
Similar Profiles
Aubrey RichardsonAubrey Richardson
Caregiver at Senior HelpersCaregiver at Senior Helpers
Shyanne WesleyShyanne Wesley
Caregiver at Senior HelpersCaregiver at Senior Helpers
Anjelina PenaAnjelina Pena
Caregiver at Senior HelpersCaregiver at Senior Helpers