Summary
Work History
Education
Skills
Timeline
Generic

Chavonne Riddick

Baltimore,Md

Summary

Motivated, personable business professional with a successful and knowledgeable work ethic. Talent for quickly mastering skills and utilizing them in both a business and personal setting. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing world class customer service and adhering to stringent guidelines. Flexible and versatile- able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Work History

Shipping & Receiving Team Lead

Alfa Laval
2017 - 2023
  • Supervised the appropriate disposal and storage of hazardous waste per Department of Transportation (D.O.T) regulations
  • Handled inventory control by maintaining physical records of equipment and products
  • Responsible for verifying the accuracy of data entry for inbound and outbound shipments, including collecting related records, receiving reports, and photos, and updating the electronic database
  • Execute quality checks and daily inspections as needed
  • Coordinate and prepare inbound & outbound deliveries for processing and distribution
  • Handled and sustained relationships with multiple company vendors
  • Trained associates on various operational equipment and machinery to operate in accordance with safety regulations
  • Packing/Packaging: Assembled and disassembled shipping crates, pallet cartons, and boxed various units and parts
  • Supervised process setups and value utilizing defined operating parameters, following all documentation to complete daily production demand within the assigned team
  • Facilitated daily and monthly team meetings.

Production Teammate

Olli Salumeria
2014 - 2016
  • Prepared meat for advance processing, packaging, selling, and marketing
  • In-depth knowledge of weights and measure processes particular for meat processing
  • Place prepared, packed boxes and racks into cold storage and ensure that they are timely rotated
  • Proven record of efficient product presentation and packaging
  • Ability to understand and follow exact safety and cleanliness procedures
  • Maintained a positive working relationship with team members and leadership.

Team Lead/ Quality Assurance Specialist

TLK Group
2011 - 2014
  • Managed call efficiency through monitoring and listening to inbound/outbound calls, provided feedback and coaching; reviewed transfer calls for accuracy ensuring that a company infraction did not occur
  • Compiled and analyzed agent stats, coached on overall performance pertaining to company metrics
  • Maintained agent code of conduct and expectations, holding agents accountable for phone etiquette and behavior within the establishment
  • Submitted record ID’s of all complete and efficient calls monitored that meet call guidelines
  • Facilitated weekly call calibrations for upper management and clients
  • Subject Matter Expert for new hires assisting with associate expectations, role play scenarios, reviewing call guidelines, and establishing side by sides
  • Successfully managed over 20 telephone service representatives
  • Collaborated with upper management to develop and implement new QA guidelines to improve process effectiveness and techniques.

Telephone Sales Representative

TLK Group
2010 - 2011
  • Demonstrated ability to quickly learn and apply knowledge in a totally new field while consistently meeting company goals and exceeding expectations
  • Serviced inbound calls pertaining to cable, internet, phone, and security services
  • Handled customer concerns for previous orders and escalated issues utilizing product knowledge, various databases and payment systems, and different business units
  • Reviewed customer accounts identifying opportunities to introduce and promote new products and services beyond the customer’s immediate need
  • Assisted partnership customers with establishing business relationships and ensuring that already existing account information is established properly
  • Received outstanding reviews for exceptional skills, customer focus and results.

Education

Computer Information Systems -

Monroe College
Bronx, NY
2003-06

Advanced Diploma for Psychology and Art -

Adlai E. Stevenson High School
Bronx, NY

Skills

  • Microsoft Office
  • Familiar with a wide range of custom databases and programs
  • Manage individuals and teams
  • Report preparation & professional presentations
  • Front-Office Operations
  • Warehouse Operations
  • Auditor
  • Goal-Oriented
  • Data Entry
  • Attention to Detail
  • Adaptability and Dependability
  • Performance-driven
  • Email and Telephone Etiquette
  • Customer Service
  • MS Office
  • Order Processing
  • Customer Engagement
  • Outbound Calling
  • Inbound Call Management
  • Verbal and written communication
  • Call Center Operations
  • Professional Communication

Timeline

Computer Information Systems -

Monroe College

Advanced Diploma for Psychology and Art -

Adlai E. Stevenson High School

Shipping & Receiving Team Lead

Alfa Laval
2017 - 2023

Production Teammate

Olli Salumeria
2014 - 2016

Team Lead/ Quality Assurance Specialist

TLK Group
2011 - 2014

Telephone Sales Representative

TLK Group
2010 - 2011

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Chavonne Riddick