Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Saddler

Indianapolis

Summary

Dependable, experienced and focused professional with 10 plus years' experience who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a changing workload. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image.

Overview

11
11
years of professional experience

Work History

Client Service Representative II

Capital Group
03.2023 - Current
  • Interacts with internal and external clients. Handles client requests via multiple channels including phone, email and mail. Educates clients on the full scope of the products, services, systems and web tools. Balances client needs with effective call management, ensuring optimal client experience. Provides accurate and compliant answers in response to questions and issues. Identifies and escalates issues or concerns (e.g., fraudulent activity) to mitigate risk and/or adverse impacts. Performs additional responsibilities as assigned. Conducts quality review and verifies the accuracy of own work. May perform quality checks and verify the accuracy of work prepared by other associates.

Accounts Receivable Representative

Cintas First Aid and Safety
07.2022 - 02.2023
  • Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; negotiating payoff deadlines or payment plans; Proficiency with Microsoft Office (Excel, Word, Outlook)

Commercial/ Industrial Consultant

Republic Services
05.2020 - 10.2021
  • Handled inbound sales inquires from potential and current customers
  • Sent, received and processed all service contracts in a timely matter while exceeding weekly and monthly sales quota
  • Effectively responded to customer escalations including billing issues, service issues, service changes, cancellations, retention, and contract changes
  • Built rapport and established personalized service contracts based on business needs

Customer Service Representative Tier II

Republic Services
10.2016 - 05.2020
  • Exemplified high levels of quality, productivity, and efficiency in a manner consistent with continuous customer experience improvement
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated a thorough understanding of the systems including but not limited to the Salesforce, RISE, Knowledge Management Tool, Republic Maps, Infopro and billing systems

Escrow Specialist

Carrington Mortgage Services, LLC
05.2014 - 09.2016
  • Completed the verification and approval of amounts due in order to maintain current payment status on escrow items.
  • Reviewed documents for accuracy and verified funds.

Education

Accounting/Business Adminstration

Indiana State University

Skills

  • Microsoft Office Expertise
  • Documentation
  • Quality Assurance
  • Inbound and Outbound Calling
  • Sales expertise
  • Fast Learner
  • Quality control
  • Accounts receivable
  • Excellent Problem Solving Ability
  • Invoicing proficiency
  • Billing dispute resolution

Timeline

Client Service Representative II

Capital Group
03.2023 - Current

Accounts Receivable Representative

Cintas First Aid and Safety
07.2022 - 02.2023

Commercial/ Industrial Consultant

Republic Services
05.2020 - 10.2021

Customer Service Representative Tier II

Republic Services
10.2016 - 05.2020

Escrow Specialist

Carrington Mortgage Services, LLC
05.2014 - 09.2016

Accounting/Business Adminstration

Indiana State University

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Tia Saddler