Summary
Overview
Work History
Education
Skills
Timeline
Intern

Tia Sanders

Customer Service
Bessemer,Jefferson

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

7
7
years of professional experience

Work History

Picker

Amazon
11.2021 - 02.2022
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Removing/picking items from pods as well as placing them inside of totes with picking rate of at least 350 items per pick.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Managed timely and effective replacement of damaged or missing products.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines
  • Followed orders precisely for correct items, sizes and quantities
  • Picked and packed order items
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards

Online Personal Shopper

Walmart
10.2019 - 01.2021
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Field Specialist

Family Dollar
04.2015 - 06.2019
  • Performed preventive maintenance and repairs on various types of equipment.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Followed safety procedures to avoid injuries in field.

Education

High School Diploma -

Jess Lanier High School
Bessemer, AL
05.2004

Skills

  • Quality Control
  • Safety Procedures
  • Product Location Skills
  • Order Supplies
  • Barcode Scanners
  • Issue Reporting
  • Warehouse Operations
  • Cash Register Operations
  • Goal-Setting and Prioritization
  • Rotate Stock
  • Restock Shelves
  • Serve Customers

Timeline

Picker

Amazon
11.2021 - 02.2022

Online Personal Shopper

Walmart
10.2019 - 01.2021

Field Specialist

Family Dollar
04.2015 - 06.2019

High School Diploma -

Jess Lanier High School

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Tia SandersCustomer Service