Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Tia Schaub

SAINT JOHNS,MI

Summary

Dynamic professional with extensive experience at Auto Owners as a Branch Underwriting Support Specialist, excelling in risk assessment and decision-making. Proven ability to manage workloads effectively while demonstrating strong attention to detail and problem-solving skills. Adept at utilizing Microsoft Office for data interpretation and enhancing team collaboration.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Branch Underwriting Support Specialist

Auto-Owners Insurance Company
03.2022 - Current
  • Supported underwriters in risk assessment, leading to improved decision-making.
  • Ensured timely completion of underwriting tasks by effectively managing workload.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.

Surgery Scheduler/Receptionist

Alliance Obstetrics & Gynecology
02.2010 - 02.2022
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies to safeguard patient confidentiality.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
  • Greeted incoming visitors and customers and provided friendly knowledgeable assistance and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards and handled cash transactions and payments records accurately. .
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls for office 20 providers.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Receptionist

Mid-Michigan Physicians
09.2000 - 02.2010
  • Called patients to schedule appointments and address patient's inquires.
  • Check out patients and process payments.
  • Help patients complete paperwork and explain processes and procedures.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Adhere to HIPPA requirements to safeguard patient confidentiality.
  • Update patient financial information to promote accurate record keeping.
  • File results into patient's charts.

Education

High School Diploma -

Mason High School
Mason
05-2000

Skills

  • Microsoft office
  • Policy review
  • Underwriting support
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Decision-making

Certification

  • Introduction to Risk Management and Insurance - Integrations.

Timeline

Branch Underwriting Support Specialist

Auto-Owners Insurance Company
03.2022 - Current

Surgery Scheduler/Receptionist

Alliance Obstetrics & Gynecology
02.2010 - 02.2022

Receptionist

Mid-Michigan Physicians
09.2000 - 02.2010

High School Diploma -

Mason High School

Similar Profiles

CREATE PROFILE