Summary
Overview
Work History
Education
Skills
Timeline
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Tia Shepherd

Jasper,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Mental Health Technician

NWAMHC
01.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Fast Food Crew Trainer

McDonald's
05.2023 - 01.2024
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Direct Support Professional

Arc Of Walker County
04.2019 - 07.2023
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

Dora High School
Dora, AL
05.2013

Skills

  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Behavior Management
  • Order Accuracy
  • Task Delegation
  • Customer Feedback Analysis
  • Data Entry
  • Clear Communication
  • Time Management
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Mental Health Technician

NWAMHC
01.2024 - Current

Fast Food Crew Trainer

McDonald's
05.2023 - 01.2024

Direct Support Professional

Arc Of Walker County
04.2019 - 07.2023

High School Diploma -

Dora High School

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Tia Shepherd