Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Slatter

Oakwood,GA

Summary

Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.

Overview

11
11
years of professional experience

Work History

Mental Health Specialist/Office Manager

Centurion
02.2023 - Current
  • Documented client progress in confidential files.
  • Educated clients and families about mental health issues, treatments and resources.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers..
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Community Outreach Specialist

Monogram Health
08.2022 - 02.2023
  • Connected individuals with available and relevant resources.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Surveyed local program participants to ascertain problematic areas requiring improvement.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Managed cases Kidney failure clients receiving social or community service support.
  • Coordinated with different service providers to meet clients' individual needs.
  • Created educational materials to convey important information to service recipients.

Intake Coordinator

Crossroads Hospice And Palliative Care
05.2022 - 08.2022
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Police Service Officer

Brookhaven Police Department
10.2017 - 05.2022
  • Entered information from crime reports into police department's database GCIC/NCIC.
  • Answered phone and provided assistance to callers under supervision of watch officer.
  • Performed daily typing and filing for major crimes unit.
  • Input data into spreadsheets and databases.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Skilled at working independently and collaboratively in a team environment.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Wrote detailed reports outlining case findings for internal files and legal purposes.
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.

E911 Dispatcher

Bulloch County Sheriff's Office
04.2015 - 10.2017
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Reduced risks and emergency response issues by observing public safety field units.

Admissions Representative

East Georgia Regional Hospital
01.2013 - 04.2015
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Assisted in patient admission process based on federal and state laws.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

POST CERTIFICATION -

GPSTIC
Forysth

High School Diploma -

North Gwinnett
Suwanee, GA
2001

Skills

  • Mental Health Support
  • HIPAA Requirements
  • Patient Evaluation
  • Crisis Intervention
  • Family Outreach
  • Emergency Call Response
  • Patient Scheduling
  • Operational Requirements
  • Patient Admission
  • Emergency Assistance
  • Data Entry
  • Crisis Management

Timeline

Mental Health Specialist/Office Manager

Centurion
02.2023 - Current

Community Outreach Specialist

Monogram Health
08.2022 - 02.2023

Intake Coordinator

Crossroads Hospice And Palliative Care
05.2022 - 08.2022

Police Service Officer

Brookhaven Police Department
10.2017 - 05.2022

E911 Dispatcher

Bulloch County Sheriff's Office
04.2015 - 10.2017

Admissions Representative

East Georgia Regional Hospital
01.2013 - 04.2015

POST CERTIFICATION -

GPSTIC

High School Diploma -

North Gwinnett

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