Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Smith

Rochester,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

10
10
years of professional experience

Work History

Appointment Coordinator

Rochester Regional Health System
01.2023 - Current
  • Scheduled appointments for customers in person or over telephone.
  • Called and rescheduled appointments for clients.
  • Assessed customer needs and responded to customer emails and calls.
  • Directed telephone calls to appropriate parties.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Productivity Specialist

ADT Security
03.2015 - 12.2022
  • Communicated with team members to enforce deadlines and quality standards.
  • Facilitated team productivity by providing strong leadership and surmounting challenges.
  • Managed teams and delegated training and development.
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
  • Monitored project plans and challenges and proactively resolved obstacles.
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.

Cashier

Walmart
10.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

John Marshall High School
Rochester

Skills

  • Data Entry Expertise
  • Inbound Calling
  • Appointment Scheduling
  • Documentation
  • Call Routing
  • Calendar Scheduling
  • Appointment Management
  • Referral Management
  • Computer Skills
  • Telephone Etiquette
  • Call Management
  • Strong Work Ethic
  • Schedule Coordination
  • Patient Scheduling
  • Data Entry
  • Customer Service
  • Recordkeeping Expertise
  • Effective Multitasking
  • Patient Registration

Timeline

Appointment Coordinator

Rochester Regional Health System
01.2023 - Current

Productivity Specialist

ADT Security
03.2015 - 12.2022

Cashier

Walmart
10.2013 - 05.2014

High School Diploma -

John Marshall High School

Similar Profiles

CREATE PROFILE
Tia Smith