Tia Smith
Markham,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Lead Dispatcher
Tforce Logistics
08.2023 - Current
- Maintained adherence to dispatch communication and response protocols.
- Reported route delays or interruptions to supervisors and dispatchers.
- Dispatched orders to drivers for efficiency.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
- Organized regular team meetings aimed at fostering collaboration, open communication channels among colleagues, sharing best practices, addressing challenges faced by the department.
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
- Coordinated with emergency services, ensuring timely support during critical situations.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
- Managed Number dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Conducted regular audits of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Lead Medical Assistant
Insight Chicago Hospital & Medical Center
06.2021 - 09.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Ambulated, turned and positioned patients.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Prepared and administered medications to alleviate patient symptoms.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
Certified Nursing Assistant
Mercy Hospital Medical Center
11.2020 - 05.2021
- Supervised daily activities and provided assistance to staff.
- Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
- Monitored progress and documented patient health status changes to keep care team updated.
- Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
- Administered medication as directed by physician.
- Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
- Maintained patient's home environment to keep safe, clean and familiar.
- Developed rapport to create safe and trusting environment for care.
- Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Assisted disabled clients to support independence and well-being.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Assisted patients with therapy exercises as specified by care team.
- Supported office operations by expertly handling administrative needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Human Resources Assistant
Meijer
07.2019 - 08.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Supported development of performance management systems, aligning employee objectives with company goals.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
- Improved employee satisfaction by organizing comprehensive onboarding sessions for new hires.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
Assistant Manager
Jewels Osco
07.2016 - 03.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate Of General Studies - Nursing
South Suburban College
South Holland, IL05.2024
Certified Nursing Assistant - Nursing Assistance
Adonis College of Nursing
Dolton, IL02.2020
Skills
- Monitoring Patient Progress
- Trustworthy companion
- Direct Patient Care
- Patient Scheduling
- Patient-focused care
- Compassionate
- Customer Relationship Management
- Patient Management
- Assisting with Physical Exams
- Communicating with Patient Families
- Customer Service
- Patient Assessments
- General Housekeeping Abilities
- Team Management
- Patient-Handling Equipment
- EKG Set Up and Monitoring
Timeline
Lead Dispatcher
Tforce Logistics
08.2023 - Current
Lead Medical Assistant
Insight Chicago Hospital & Medical Center
06.2021 - 09.2022
Certified Nursing Assistant
Mercy Hospital Medical Center
11.2020 - 05.2021
Human Resources Assistant
Meijer
07.2019 - 08.2020
Assistant Manager
Jewels Osco
07.2016 - 03.2018
Associate Of General Studies - Nursing
South Suburban College
Certified Nursing Assistant - Nursing Assistance
Adonis College of Nursing
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