Summary
Overview
Work History
Skills
Timeline
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Tia Spicer

State Road,NC

Summary

Achieved exceptional sales growth at Bloom Thrives by leveraging critical thinking and relationship-building skills. Excelled in HIPAA-compliant client engagement, driving informed decisions and surpassing sales targets through innovative health plan advisement and strategic sales floor management. Enhanced team performance and customer satisfaction, embodying a results-driven approach with a focus on continuous improvement.


I genuinely love the role as FM and helping agents to learn and grow. I enjoy the leadership and building relationships with colleagues and agents alike. I work very hard to help the agents and strive to be the best I can. I would genuinely love another opportunity to be a FM with Bloom.

Overview

10
10
years of professional experience

Work History

Licensed Health Plan Advisor

Bloom Thrives
10.2020 - Current
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate information to clients.
  • Educated clients on available health plan options, resulting in informed decisionmaking.
  • Assisted members in navigating complex insurance policies, simplifying their understanding of coverage benefits.
  • Consistently exceeded sales targets by effectively promoting the value of various health plan options to potential enrollees.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.


Sales Floor Manager

Bloom Thrives
08.2022 - 12.2023
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Set sales goals and tracked progress using [Software].
  • Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
  • Increased sales revenue by implementing effective floor management strategies and motivating team members.
  • Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.

Customer Service Manager

Walmart
Mount Airy , North Carolina
04.2014 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Skills

  • Critical Thinking
  • HIPAA Compliance
  • Customer follow-up
  • Customer Engagement
  • Client needs analysis
  • Relationship Building
  • Insurance Policy Sales
  • Customer Complaint Resolution
  • Policy Changes

Timeline

Sales Floor Manager

Bloom Thrives
08.2022 - 12.2023

Licensed Health Plan Advisor

Bloom Thrives
10.2020 - Current

Customer Service Manager

Walmart
04.2014 - 11.2020

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Tia Spicer