Tia Steagall
Carrollton,GA
Summary
Detail-oriented and highly organized administrative professional with 3-4 years of experience managing office operations, streamlining processes, and providing exceptional support to teams and executives. Skilled in handling a variety of administrative task, including data entry, scheduling, document management, and customer service. Additionally, with hands-on experience in warehouse operations, inventory management, and shipping, I bring a strong work ethic and ability to adapt quickly to diverse work environments. Known for excellent communication skills, problem-solving abilities, and a proactive approach to ensuring smooth, efficient operations. Looking to leverage both my administrative and warehouse experience to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Southtowne Motors Of Newnan Inc Pontiac-buick-cadillac-gmc Truck
Newnan , GA
08.2023 - Current
- Developed and maintained relationships with potential customers to understand their business needs.
- Created customized presentations and proposals for prospective clients.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Maintained up-to-date records of customer interactions and communications.
- Provided regular updates on progress towards meeting monthly targets.
- Responded quickly to inquiries from potential customers via phone or email.
- Built strong relationships with existing customers through ongoing communication.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Responded to customer complaints in a timely manner.
- Provided accurate information regarding product specifications and pricing.
- Processed payments, returns and exchanges according to company policies.
- Trained new employees on customer service protocols.
- Demonstrated excellent communication skills both verbally and written.
- Managed customer accounts by updating information accurately into the system.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Answered incoming calls promptly while providing exceptional customer service.
- Followed up with customers to ensure satisfaction with services provided.
- Collaborated with team members to meet daily goals set by management.
- Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
- Managed incoming calls to schedule appointments and answer questions.
Customer Service Sales Representative
Tremron
Douglasville , GA
06.2021 - 08.2023
- Answered customer questions about products and services, and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Educated customers on product features, and technical details to highlight benefits.
- Generated quotes, processed payments, and documented customer communications.
- Followed up with the customer to identify and resolve service, account, or technical issues, and maintain satisfaction.
- Called potential customers to assess business needs, and present value propositions.
- Maintained strong call control, and quickly worked through scripts to address problems.
- Listened to customer requests, and asked questions to provide effective solutions.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Handled customer billing errors by researching issues in the system and asking detailed questions.
- Avoided payment errors by carefully implementing all credit and debit card data into the system.
- Evaluated benefits for each caller to determine service needs, and address concerns.
- Handled escalated customer service concerns to preserve customer satisfaction, and maintain long-term business relationships.
Fiber Optic Tester
OFS Fitel LLC
Carrollton , GA
08.2018 - 06.2021
- Used SAP to document and report on completed work.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Continuously applied quality-improvement methodologies to improve work processes.
- Operated multiple fabricating machines, cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Documented daily production data and submitted accurate time logs to keep management up-to-date, using SAP.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Monitored and observed production line to watch for pile-ups and jams.
- Increased line efficiency and reduced accidents through 5S program implementation.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA07.2019
Skills
- Safety Awareness
- Using Instruments
- Diagnosing Issues
- Friendly, Positive Attitude
- Microsoft Office
- Computer Skills
- Flexible Schedule
- Basic Math
- People Skills
- Reliable & Trustworthy
- Customer Service
- Critical Thinking
- Active Listening
- Good Work Ethic
- PPE Use
- Organizational Skills
- Processing Payments
- Team Member Motivation
- Conflict Resolution
- Planning & Organizing
- Problem Resolution
- Relationship Building
- Effective Customer Upselling
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- De-escalation Techniques
- Responding to Difficult Customers
- 35 wpm Typing Speed
- Data Entry
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Transaction Processing
- Office Equipment Proficiency
- Business Development Understanding
- Freight Operations
- Microsoft Office Expertise
- High-Energy Attitude
- Fleet Dispatching
- Shipping and Receiving Understanding
- Filing
- Scheduling
- Multitasking and prioritization
- Scheduling and calendar management
- Phone call answering
- Cold-calling
- Teamwork and Collaboration
- Analytical Thinking
- Networking
- Attention to Detail
Timeline
Business Development Representative
Southtowne Motors Of Newnan Inc Pontiac-buick-cadillac-gmc Truck
08.2023 - Current
Customer Service Sales Representative
Tremron
06.2021 - 08.2023
Fiber Optic Tester
OFS Fitel LLC
08.2018 - 06.2021
High School Diploma -
Cornerstone Christian Correspondence School
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