Summary
Overview
Work History
Education
Skills
Timeline
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Tia Swarbrick

Honolulu,HI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

20
20
years of professional experience

Work History

Substitute Teacher, K-5

Department Of Education
03.2024 - Current
  • Improved student engagement by incorporating interactive activities and group projects into lesson plans.
  • Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
  • Counseled students with adjustment or academic problems.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Followed lesson plans designed by absent teachers.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.

Actress

SAG-AFTRA
11.2008 - Current
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues.
  • Worked on various productions in Film and T.V.
  • Worked behind the scenes as a crew member on set
  • Union member of Sag-Aftra

Premium Experience Coordinator

Hawaiian Airlines
10.2022 - 07.2023
  • Delivered industry leading guest service experience via Premium Airport Service program by going above and beyond to exceed guest expectations though proactive interactions and high-level customer service.
  • Prepared and served food and beverage menu items to guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Executed efficient and effective coordination with airport operations teams.
  • Support Sales initiatives for premium airport services by working with Travel Products team, support includes sending emails, returning phone calls, booking services, and processing credit card transactions.

Activities Specialist

Pleasant Holidays LLC
09.2018 - 05.2019
  • Provided customers with best deals and well-researched activity options on their vacation, successfully selling tours while improving customer satisfaction ratings.
  • Achieved highest gross sales per client and increased sales at station.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new tour bookings.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Assistant Field Manager & Marketing Ambassador

Strategic Group
10.2004 - 10.2008
  • Attend several promotions daily to assure all aspects of promotion are carried out.
  • Maintain relationships with venues and clients
  • Manage 10 marketing ambassadors and train marketing ambassadors on any extra communication points.
  • Increased sales at venues after promoting product
  • Promote national products at high-profile events
  • Catered at high profile events in venues across New York City

Education

Bachelor of Science - Marketing

Florida State University
Tallahassee, FL
08.2001

Skills

  • Exceptional communicator
  • Planning and Coordination
  • Client-oriented
  • Customer Loyalty
  • Social Perceptiveness

Timeline

Substitute Teacher, K-5

Department Of Education
03.2024 - Current

Premium Experience Coordinator

Hawaiian Airlines
10.2022 - 07.2023

Activities Specialist

Pleasant Holidays LLC
09.2018 - 05.2019

Actress

SAG-AFTRA
11.2008 - Current

Assistant Field Manager & Marketing Ambassador

Strategic Group
10.2004 - 10.2008

Bachelor of Science - Marketing

Florida State University

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Tia Swarbrick