Tia Tavares
Boston,MA
Summary
To obtain an administrative position where I can utilize my experience and make a positive contribution in a work environment that will offer opportunities for growth in my professional development.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Beth Isreal Deaconess Medical Center
Boston, MA
09.2023 - Current
- Manages a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
- Actively listens to patients, handles concerns quickly and escalates major issues to the supervisor.
- Assist patients with appropriate diet selections. Encourage selections from the menu to ensure nutritionally balanced meals. Assist patients in their rooms when needed with completion of their menus.
- Delivers patients' meals directly to the patients. Prepares the patients bedside table when needed for meal delivery. Responds to questions from patients and/or family members regarding meals and/or menu selection process.
- Learns other teammates' work tasks to train as backup. Demonstrates versatility by quickly adapting to various roles as needed.
- Adapts quickly to new technologies introduced utilizing tools effectively during customer interactions.
- Trains new personnel when needed.
Customer Service Associate
Moderna
Norwood, MA
07.2019 - 02.2023
- Facilitated a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by displaying extensive knowledge of products and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean, fully stocked and orderly working environment
- Listened to customer feedback and responded in a professional manner
- Responded proactively and positively to rapid change.
- Registered sales on a touch screen POS system. Processed return transactions when needed.
- Debit and Credit Card Handling.
Customer Service Representative
PLS
Cambridge, MA
12.2013 - 08.2015
- Provided outstanding customer service to ensure repeat business. Processed customer transactions promptly, minimizing wait times.
- Displays excellent multitasking abilities by simultaneously handling multiple tasks utilizing multiple computer applications.
- Utilized multiple computer applications to access information and process transactions
- Ensured all transactions were completed accurately and in compliance with federal, state, and local regulations
- Check Processing, Cash, Debit, and Credit Card Handling
- Promoted our products to current and potential customers.
Education
Medical & Office Terminology -
Operation A.B.L.E
01.2013
Medical Administrative Assistant -
Everest Institute
01.2010
Skills
- Self-motivated individual with the ability to work as a team
- Adaptable, flexible and demonstrates ability to rapidly learn new tasks
- Customer Service
- Multi-tasking
- Cash Handling
- Call Center Experience
Timeline
Customer Service Representative
Beth Isreal Deaconess Medical Center
09.2023 - Current
Customer Service Associate
Moderna
07.2019 - 02.2023
Customer Service Representative
PLS
12.2013 - 08.2015
Medical Administrative Assistant -
Everest Institute
Medical & Office Terminology -
Operation A.B.L.E