Tia Tavares
Boston,MA
Summary
To obtain an administrative position where I can utilize my experience and make a positive contribution in a work environment that will offer opportunities for growth in my professional development.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Beth Isreal Deaconess Medical Center
09.2023 - Current
- Manages a high volume of calls daily, maintaining composure under pressure while providing exceptional customer service.
- Actively listens to patients, handles concerns quickly and escalates major issues to the supervisor.
- Assist patients with appropriate diet selections. Encourage selections from the menu to ensure nutritionally balanced meals. Assist patients in their rooms when needed with completion of their menus.
- Delivers patients' meals directly to the patients. Prepares the patients bedside table when needed for meal delivery. Responds to questions from patients and/or family members regarding meals and/or menu selection process.
- Learns other teammates' work tasks to train as backup. Demonstrates versatility by quickly adapting to various roles as needed.
- Adapts quickly to new technologies introduced utilizing tools effectively during customer interactions.
- Trains new personnel when needed.
Customer Service Associate
Moderna
07.2019 - 02.2023
- Facilitated a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by displaying extensive knowledge of products and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean, fully stocked and orderly working environment
- Listened to customer feedback and responded in a professional manner
- Responded proactively and positively to rapid change.
- Registered sales on a touch screen POS system. Processed return transactions when needed.
- Debit and Credit Card Handling.
Customer Service Representative
PLS
Cambridge, MA
12.2013 - 08.2015
- Provided outstanding customer service to ensure repeat business. Processed customer transactions promptly, minimizing wait times.
- Displays excellent multitasking abilities by simultaneously handling multiple tasks utilizing multiple computer applications.
- Utilized multiple computer applications to access information and process transactions
- Ensured all transactions were completed accurately and in compliance with federal, state, and local regulations
- Check Processing, Cash, Debit, and Credit Card Handling
- Promoted our products to current and potential customers.
Education
Medical & Office Terminology -
Operation A.B.L.E
01.2013
Medical Administrative Assistant -
Everest Institute
01.2010
Skills
- Self-motivated individual with the ability to work as a team
- Adaptable, flexible and demonstrates ability to rapidly learn new tasks
- Customer Service
- Multi-tasking
- Cash Handling
- Call Center Experience
Timeline
Customer Service Representative
Beth Isreal Deaconess Medical Center
09.2023 - Current
Customer Service Associate
Moderna
07.2019 - 02.2023
Customer Service Representative
PLS
12.2013 - 08.2015
Medical Administrative Assistant -
Everest Institute
Medical & Office Terminology -
Operation A.B.L.E
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