Tia Thornton
Atlanta,GA
Summary
Dynamic Assistant Manager with proven expertise at Wendy's Restaurant in employee training and customer service excellence. Skilled in payroll administration and team leadership, I successfully implemented cost-saving initiatives and enhanced staff performance, resulting in improved operational efficiency. Committed to fostering a positive work environment and driving team success through effective communication and problem-solving. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
Dunwoody, GA
04.2023 - 07.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Updated computer systems with new pricing and daily food specials.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Implemented cost saving initiatives within the store budget guidelines.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed team of 10-15 employees in fast-paced environment.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
Shift Leader
Checkers
Atlanta, GA
11.2022 - 04.2023
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Determined budgets, production goals and rates based on company policies and requirements.
- Reviewed inventory levels at the start of each shift and placed orders as needed.
- Taught staff upselling techniques to meet revenue targets.
- Monitored team performance to ensure compliance with company standards.
- Documented receipts, employee hours and inventory movement.
- Recommended opportunities for growth and advancement to motivate employees.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Organized staff schedules and breaks according to store requirements.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Recognized by management for providing exceptional customer service.
- Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
- Managed employee requests, issues and conflicts.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Assigned duties to specific employees and teams according to roles and skills.
- Conducted regular team meetings to discuss goals, objectives, updates, changes in policy and procedures.
Education
GED -
Brandon High School
Brandon, MS05-2019
Skills
- Payroll administration
- Employee training
- Customer service
- Cash handling
- Staff scheduling
- Team management
- Food safety
- Performance monitoring
- Cost control
- Communication skills
- Time management
- Problem solving
- Upselling techniques
- Staff training and development
- Team leadership
- Hiring and training
- Computer skills
- Teamwork
- Pricing strategy
Languages
English
Full Professional
Timeline
Assistant Manager
Wendys Restaurant
04.2023 - 07.2024
Shift Leader
Checkers
11.2022 - 04.2023
GED -
Brandon High School
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